Michael Carrillo Email & Phone Number

Dallas, Texas, United States

As the manager of the clinic, I am responsible for overseeing the day-to-dayoperations and leading the administrative staff to ensure a smooth andefficient workflow. This includes implementing and enforcing clinicpolicies, procedures, and protocols to maintain compliance with regulatoryrequirements and uphold high-quality patient care standards. In addition, Ioversee patient scheduling, registration, and check-in processes to ensureaccuracy, timeliness, and excellent customer service. By providing guidanceand support to the administrative team, I strive to create a welcoming andefficient environment for both staff and patients. Overall, my goal is toensure that the clinic operates smoothly and efficiently while prioritizingpatient care and satisfaction.● Attained 87% retention rate for contract pharmacy patient referrals.● Efficiently met yearly patient volume goal within initial six months ofoperation.● Directed development and implementation of new systems resulting inimproved patient wait times.● Maintained patient satisfaction score of 95% for two consecutive yearsand expanded extensive network of contacts.

Dallas, Texas, United States

I spearheaded strategic partnership initiatives, focusing on identifying andestablishing new clinical sites to expand healthcare services. This involvedleading all aspects of site implementation, including sourcing equipment,developing budgets, and coordinating staffing needs. To maintain highstandards of care and compliance with HIPAA guidelines, I provided trainingand patient education to ensure that clinical operations adhered toregulatory requirements. In addition, I drove organizational planning andstrategy to foster community relations and expand partner networks foramplified impact. By maintaining existing partner relationships, I supportedorganizational goals and facilitated collaboration towards sharedobjectives.• Recognized and launched two new sites, while overseeing all facets of sitedevelopment from staffing to training.• Led initiatives resulting in acquisition of 60 new patients within threemonths through partnership agreements.• Increased referrals by fostering partnerships with UT Southwestern -project impact and parkland hospitals - village project.• Improved healthcare offerings to include Hepatitis C treatment andtelemedicine by conducting thorough market analysis and presentingcomprehensive work plans.• Diversified services to cater to newly diagnosed reactive patients byfacilitating swift linkage to care through innovative partnerships withParkland and Methodist Hospitals.

Austin, Texas Area

During this time, I oversaw sales floor operational processes by developingaction plans aimed at achieving monthly performance objectives. Throughinnovative strategies, I introduced and cultivated a sales and serviceculture that prioritized customer satisfaction and success. Additionally, Iensured safety, quality, and operational excellence across all fooddepartments, implementing rigorous standards to uphold these values.Furthermore, I actively fostered leadership development among team members,resulting in the promotion of two individuals to team leader positions in2016. By providing mentorship and guidance, I empowered team members toadvance their careers and contribute effectively to the organization'ssuccess.• Decreased shrinkage, slashing annual losses from $46K to just $3K withinyear through execution of strategies.• Attained 98% on-time transition rate by employing systematic processes andadhering to established protocols.• Secured #4 position in group-level performance and increased 10% overallcomp sales growth for the grocery segment.

Round Rock, Texas

In this role, I nurtured a positive and consultative sales culture within ahigh-traffic retail store, focusing on coaching and training team members toprovide a world-class customer experience. By emphasizing the importance ofcustomer satisfaction, I contributed to brand development and enhanced storerevenue. In addition, I executed all corporate-mandated marketing activitiesand events, ensuring alignment with brand messaging and objectives. Thisinvolved coordinating promotional campaigns, product launches, and otherinitiatives to drive customer engagement and loyalty. Overall, my effortswere aimed at fostering a customer-centric approach to sales and marketing,ultimately contributing to the success and growth of the retail store.• Achieved 5% increase in annual budget forecast through strategic planningand execution.• Used customer profiles and buying trends analysis to augment sales byadjusting sales strategies to promote business growth and foster customerloyalty.

Austin

In this job position, I managed various aspects of operations includinginventory management, product assortment/placement, store environment, staffdevelopment, and financial management. By fostering a collaborativeoperational environment, I nurtured relationships with franchisees, storemanagement, and vendors, ensuring effective communication and cooperation.As part of my role, I provided mentoring and support to store managers toenhance store operations and drive performance improvements. Additionally, Itook charge of recruiting and training new store managers, while alsooverseeing staffing for both new and existing locations to maintainoperational excellence. Through these efforts, I aimed to optimize storeperformance, streamline operations, and uphold the standards of excellenceexpected from our brand.• Accomplished 100% take rates on corporate initiatives by demonstratingeffective implementation strategies.• Spearheaded project management remodeling of several existing locations aswell as opening of new locations within territory.• Augmented store budget targets for controllable earnings across fourconsecutive quarters by generating double-digit growth.• Drove annual revenues of $10-$20M by guaranteeing optimal performanceacross large district comprising 10-12 stores.

San Marcos, Texas

- Oversee the day to day operations of the store- Recruit, select and train diverse staff of 15-20 - Develop and implement succession planning for key store positions- Maintain consistent pool of talent- Conflict resolution- Meet shrink goals- Ensure KPI's were met- Maintain customer service expectations - Increase sales by growing and maintaining current and new clients- Ensure monthly and bi monthly merchandise flows were complete- Meet weekly, monthly and quarterly sales and payroll budgets- Review of 4-wall report and all of its metrics

Bba, Marketing

Activities and Societies: Sigma Alpha Epsilon FraternityReceived a BBA in Marketing Philanthropy

Diploma

Activities and Societies: Tennis TeamGeneral Studies Tennis