Michael Casper Email & Phone Number

Richmond, VA, US

Virginia, United States

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Omaha

• Responsible for the day-to-day management of the Service Transition Department including 3, 5, and 7-year strategic goals, Business Continuity Planning, and all process and procedures relating to Service Transition.
• Mentors 8-10 direct report employees, 15-20 downstream employees, and 10-15 matrix reporting employees in 6 countries globally.
• On-going process development and improvement of implementation projects resulting in -70% decrease in time while using fewer resources.
• Product Owner/Champion – NTT Security Appliance; Responsible for continual change and release management, and a global process supporting the proprietary security appliance globally.
• Developed and Implemented a methodology for moving 227 Americas region's clients onto a new security platform in an extremely escalated timeline, hitting 100% of the migration goals.
• Responsible for an average of 120 simultaneous projects across the Americas (AMS), Europe/Middle East/Africa (EMEA), and Asia Pacific (APAC) regions with an 85% completion rate being on time and under budget.

Omaha, Nebraska

• Single focal point for all projects for new technology and device integrations with the Global Managed Security platform.
• Designed project schedules and lifecycle benchmarks. Achieved repeatable, accurate results well below previous process time lines.
• Using agile methodologies scrum, I was able to reduce the time frame integrations take from 3-6 months reactionary to 1-month reactionary as well incorporate 25% of projects to be proactive

Omaha, NE

• Define scope and elicits requirements for projects ranging from large internal data migrations, implementation, and additional functionality for existing customers.
• Maintain communications and updated project plans with all parties including internal and external IT departments, internal project teams, and customer’s project sponsors.
• Responsible for the complete lifecycle of projects ranging from basic client solution modifications, re-engineering of client solutions, software implementations, and solution/software engineering projects.
• Developed a Quality Assurance process for Tier 1 and Tier 2 Client Services Help Desk to assist with identifying further training opportunities.
• Implemented processes for help desk including solution change management and escalations procedures.
• Lead teams of up to 10 technicians on various projects including a full migration of all company servers to the Microsoft Azure platform.