Michael Catton Email & Phone Number

Knaresborough, GB

RHS Gardens Harlow Carr, Harrogate

• Working to support visitor services at the Royal Horticultural Society’s garden at Harlow Carr in Harrogate.Duties include:
• Principle key holder, responsible for securing of site and associated amenities
• Preparing Visitor entrance for welcoming activities
• Maintaining site and amenities
• Supporting ‘Events’ team in planning, setting up, delivery of and dis-assembling event related materials
• Support for ‘Building & Maintenance’ team

North Lincolnshire

With annual turnover in excess of £120 million and Trading Profit of £1.6 million I am a Multi-site manager with 24 direct reports; responsible for capability and conduct of 120+ colleagues; managed through effective coaching interventions and balanced use of discipline & grievance procedures. I Ensure full regulatory compliance and operational excellence.

North Of England

• Working for a ‘Bluechip’ FTSE 250 company and responsible for delivery of Gaming Machine performance for up to 600 shops. Demonstrating consistent year on year growth; through colleague and supplier engagement.
• Consistent growth, both year on year and versus Plan for areas of responsibility
• Exception management focus on ‘poor’ performing shops generated growth of £500k in a three-month period
• Successful launch of new Gaming cabinet; adoption curve mitigated and immediate growth achieved
• Customer loyalty scheme; delivering highest levels of customer participation within the North Region (numbers per shop, turnover and value retained)

Leeds, United Kingdom

Training Project Lead for the introduction of a new remote platform at William Hill (Openbet). Responsible for assessment, planning and delivery of training and communication programmes for 1,500 members of staff across 14 departments, including Customer Accounts, Display, Trading, Customer Services. Exposure to and use of both Prince 2 and Agile.

City Walk, Leeds

Working with the William Hill European Operation; responsible for creating operations manuals for Spain and Italy. Utilised for development of the business by both internal colleagues and external suppliers. Following introduction of EPoS into retail, responsible for creation of new/consolidated Operations Manuals within the UK.

City Walk, Leeds

Working within Change Management at William Hill to ensure delivery and creation of training programmes utilised to up skill 10,000+ employees for the introduction of EPoS into the retail estate. Gaining a NVQ (level 4) in Learning and Development for the work undertaken during this period.

Enviromental Biology

Education record