As Head of Operations and Delivery at Yoyo, I spearheaded the scaling and optimisation of a groundbreaking platform that revolutionised the retail experience for both shoppers and retailers. Yoyo has created the world's most rewarding buying experience, enabling smart companies to win with data.Key achievements and responsibilities:- Led operations for a cutting-edge mobile payment and loyalty app, providing users with secure transactions, automatic loyalty collection, and personalised offers based on purchasing behaviour.- Oversaw the expansion of Yoyo's integration to over 200,000 retail lanes across 17,000 stores, serving more than 5 million monthly active users.- Directed operational strategies to support Yoyo's mission of creating an unparalleled buying experience, empowering retailers to leverage customer data effectively.- Collaborated with cross-functional teams to ensure seamless delivery of loyalty and rewards software solutions to world-leading retail brands.- Drove operational excellence to support Yoyo's rapid growth and technological advancements, consistently improving platform performance and user experience.For shoppers, Yoyo offers a sleek, easy-to-use app that enables fast, secure mobile payments, automatic loyalty collection on every purchase, and personalised offers based on previous buying behaviour. For retailers, it democratises customer identification technology, previously the domain of only the biggest brands.Through its customer loyalty and rewards software solutions, Yoyo powers some of the world's leading retail brands, offering an unmatched buying experience that benefits both businesses and consumers.

Awarded Employee of the Year in 2021

Working with key internal and external stakeholders to manage the on-boarding process for new international clients, I was responsible for end-to-end management of multiple and simultaneous internal and external projects from scope to successful closure. In addition, I managed the expansion of additional services for existing treasury department clients.These projects involved: leading workshops and presentation with potential clients, negotiating prices and services, developing and documenting processes, management of client database, on-boarding client to treasury systems, performing ongoing data analysis and providing KPI reporting, change control, testing, and post go-live handover.

Responsible for daily cash, FX hedging, Intercompany Loan Administration and liquidity management in a high pressured multi-currency, multi-company environment. I developed and documented streamlined processes which led to reduction in risk and increase in efficiency, and worked on establishment of dual site office in India.

I was selected to travel to Nicaragua during summer 2011 to work on a school construction project and an after-school education project with students.