I have supported 210 customers on site and 200 sales people remotely in a challenging, fast-paced environment. Every six months I was sent to the sales conferences to fix any issues that the sales people were experiencing. I have 18 years IT customer support experience and 14 years of warehouse support with excellent customer service skills that are necessary for this position. I have 18 years ‘experience in deploying, maintaining, and troubleshooting Dell and Lenovo computers and related technology equipment. I also configure devices in accordance with departmental standards and industry best practices. I have setup and maintain local and network printers. I take a proactive approach to device maintenance that ensures minimal downtime. I am efficient in hardware/software troubleshooting in the Windows environment and the MS Office environment. I am also proficient in Active Directory, creating and maintaining user profiles. One of my responsibilities was to dispatch tickets that came in to the proper group to handle the tickets as quickly as possible. My position was to ensure that the tickets also had the proper severity and that the proper queues were notified. I also was in charge of the major incident process (outage communications. When there was an outage, we had a process written up that had the 800 number to contact and an email address to notify so that all parties were notified and I was the key person for the process.