It Support Contractor
Current
Ngk Ceramics
Jun 2017 - Present
AeroLeads people directory · profile
Mike Cecil Email & Phone Number
IT Operations Analyst 1 at NGK Ceramics
at
NGK Ceramics
1 work email found
@ngkceramics.com
9 phones found area 919, 212, 912, and 719
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
NGK Ceramics
Role
IT Operations Analyst 1 at NGK Ceramics
Location
Raleigh, North Carolina, United States
Who is Mike Cecil? Overview
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Quick answer
Mike Cecil is listed as IT Operations Analyst 1 at NGK Ceramics at NGK Ceramics, based in Raleigh, North Carolina, United States. AeroLeads shows a work email signal at ngkceramics.com, phone signal with area code 919, 212, 912, 719, and a matched LinkedIn profile for Mike Cecil.
Mike Cecil previously worked as IT Support Contractor at Ngk Ceramics and Senior Tech Support Analyst at Oxford University Press. Mike Cecil holds Bachelor'S Degree, Religion/Religious Studies from Liberty University.
Company email context
Email format at NGK Ceramics
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{first}.{last}@ngkceramics.com
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Profile bio
About Mike Cecil
I have supported 210 customers on site and 200 sales people remotely in a challenging, fast-paced environment. Every six months I was sent to the sales conferences to fix any issues that the sales people were experiencing. I have 18 years IT customer support experience and 14 years of warehouse support with excellent customer service skills that are necessary for this position. I have 18 years ‘experience in deploying, maintaining, and troubleshooting Dell and Lenovo computers and related technology equipment. I also configure devices in accordance with departmental standards and industry best practices. I have setup and maintain local and network printers. I take a proactive approach to device maintenance that ensures minimal downtime. I am efficient in hardware/software troubleshooting in the Windows environment and the MS Office environment. I am also proficient in Active Directory, creating and maintaining user profiles. One of my responsibilities was to dispatch tickets that came in to the proper group to handle the tickets as quickly as possible. My position was to ensure that the tickets also had the proper severity and that the proper queues were notified. I also was in charge of the major incident process (outage communications. When there was an outage, we had a process written up that had the 800 number to contact and an email address to notify so that all parties were notified and I was the key person for the process.
Listed skills include Cloud Computing, Social Media, Content Management, Windows 7, and 45 others.
Current workplace
Mike Cecil's current company
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Ngk Ceramics
3 roles
Mike Cecil work experience
A career timeline built from the work history available for this profile.
Senior Tech Support Analyst
• Provided support for all hardware, software, connection, printer and applications to ensure company efficiency.• Delivered on-site and remote technical support to almost 400 users. • Accelerated staff efficiencies by providing excellent response times and assistance on password resets, account creation, email creation, and workstation resets/configuration, configuration/troubleshooting VPN/remote settings.• Monitored servers daily to ensure proper operation.• Monitored and removed virus, spyware, and other non-authorized software.• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.• Reviewed system and application logs, and verified completion of schedule jobs to ensure customer satisfaction and company efficiency.• Tested new computer hardware and software solutions prior to implementation.• Key Person for the Major incident process (outage communications) • Dispatch tickets to proper queues
Aug 2002 - Nov 2016
Customer Service Supervisor
Jul 1996 - Nov 2001
1 education record
Mike Cecil education
FAQ
Frequently asked questions about Mike Cecil
Quick answers generated from the profile data available on this page.
What company does Mike Cecil work for?
Mike Cecil works for NGK Ceramics.
What is Mike Cecil's role at NGK Ceramics?
Mike Cecil is listed as IT Operations Analyst 1 at NGK Ceramics at NGK Ceramics.
What is Mike Cecil's email address?
AeroLeads has found 1 work email signal at @ngkceramics.com for Mike Cecil at NGK Ceramics.
What is Mike Cecil's phone number?
AeroLeads has found 9 phone signal(s) with area code 919, 212, 912, 719 for Mike Cecil at NGK Ceramics.
Where is Mike Cecil based?
Mike Cecil is based in Raleigh, North Carolina, United States while working with NGK Ceramics.
What companies has Mike Cecil worked for?
Mike Cecil has worked for Ngk Ceramics, Oxford University Press, and Ibm.
How can I contact Mike Cecil?
You can use AeroLeads to view verified contact signals for Mike Cecil at NGK Ceramics, including work email, phone, and LinkedIn data when available.
What schools did Mike Cecil attend?
Mike Cecil holds Bachelor'S Degree, Religion/Religious Studies from Liberty University.
What skills is Mike Cecil known for?
Mike Cecil is listed with skills including Cloud Computing, Social Media, Content Management, Windows 7, Databases, Networking, Troubleshooting, and Content Development.
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