It Support Technician
Current-Provides timely and effective technical support and education to staff to enhance productivity in a fast-paced environment. -Provides consultation on best practices for productivity and technology implementation.-Assists senior team members with complex issues to gain experience and exposure to more advanced problems-Contributes reviews and maintains knowledge base content on an ongoing basis-Provision user accounts and configures and deploy Windows workstations, laptops, printers, fax machines, and peripherals within company standards and guidelines-Software installation and troubleshooting support of various engineering specific applications-Setup and deliver computers to new hires and staff-Work independently and with other staff to troubleshoot technical and network issues over the phone, or via remote access; recommend and perform system upgrades-Work with vendor support contacts to resolve hardware and software technical issues, -Work with procurement staff to purchase hardware and software-Setup and configuration of cell and smart-phone devices-Perform other duties as needed
