Michael Chadwick Email & Phone Number

Kansas City, MO, US

Kansas City, Missouri, US

• Serve as the Product Manager and Subject Matter Expert of all new product development for Geospatial Analytics’ proprietary Mobile and SaaS applications, which target enterprise-level organizations and governmental.
• Within the SDLC, responsible for customer needs evaluation; business requirement documentation; UI/UX mockups; acceptance testing & test plan creation; documentation (user guides, job aids, release communication.
• Responsible for transforming customer needs into business requirements while ensuring new product development aligns with overall growth strategy.
• Manage a team of account managers in charge of implementation and ongoing program support.
• In charge of all global outreach, training and documentation initiatives, and act as the "face of the organization" for high-level client personnel and stakeholders, for existing and prospective clients.
• Oversight of all new Account Manager training and departmental processes.

• As the organization's first account management professional, worked directly with company president and strategic business partner stakeholders to define roles and responsibilities for the Account Management.
• Responsible for all new account implementations onto Mobile and SaaS platforms;
• Produced all user documentation for core applications, including training videos, user guides and job aids.

• Responsible for initial design, documentation, UAT and training for several new product/process rollouts, such as mobile applications, enhanced e-commerce systems, upgraded cart and order applications, CRM-based.
• Developed and implemented processes for a new marketing department from the ground up – including direct mail, SEM, email, web promotions, traditional advertising and white papers.
• Deployed a new customer support department which reduced attrition, increased client satisfaction, improved implementation efficiency and improved inter-departmental communication.

• Developed and managed multi-channel marketing communications programs for the largest nation-wide companies in the Multifamily, Military, and Senior Housing industries.
• Implemented a holistic training program for new sales department employees. Conducted classroom training on client communication, internal system and new software, among others.
• Initiated several programs to track the effectiveness of clients' marketing programs in order to protect brand identity by increasing the overall quality of client programs.
• Created a client retention strategy and analysis that allows for recurring contact and measures satisfaction and retention while maximizing the client experience.

Bs/Ba, Business Administration

Ba, International Studies