• Serve as the Product Manager and Subject Matter Expert of all new product development for Geospatial Analytics’ proprietary Mobile and SaaS applications, which target enterprise-level organizations and governmental entities. • Within the SDLC, responsible for customer needs evaluation; business requirement documentation; UI/UX mockups; acceptance testing & test plan creation; documentation (user guides, job aids, release communication, templates, videos) and product implementation (slide deck creation, internal/client training, marketing communications and implementation project management).• Responsible for transforming customer needs into business requirements while ensuring new product development aligns with overall growth strategy.• Manage a team of account managers in charge of implementation and ongoing program support.• In charge of all global outreach, training and documentation initiatives, and act as the "face of the organization" for high-level client personnel and stakeholders, for existing and prospective clients.• Oversight of all new Account Manager training and departmental processes.

• As the organization's first account management professional, worked directly with company president and strategic business partner stakeholders to define roles and responsibilities for the Account Management organization.• Responsible for all new account implementations onto Mobile and SaaS platforms; • Produced all user documentation for core applications, including training videos, user guides and job aids.

• Responsible for initial design, documentation, UAT and training for several new product/process rollouts, such as mobile applications, enhanced e-commerce systems, upgraded cart and order applications, CRM-based marketing campaign tracking, marketing website upgrades and automated contract/billing systems.• Developed and implemented processes for a new marketing department from the ground up – including direct mail, SEM, email, web promotions, traditional advertising and white papers.• Deployed a new customer support department which reduced attrition, increased client satisfaction, improved implementation efficiency and improved inter-departmental communication.

• Developed and managed multi-channel marketing communications programs for the largest nation-wide companies in the Multifamily, Military, and Senior Housing industries.• Implemented a holistic training program for new sales department employees. Conducted classroom training on client communication, internal system and new software, among others.• Initiated several programs to track the effectiveness of clients' marketing programs in order to protect brand identity by increasing the overall quality of client programs.• Created a client retention strategy and analysis that allows for recurring contact and measures satisfaction and retention while maximizing the client experience.