-Participates and maintains a quality service culture, managing customer quality complaints.-Handles non-routine and difficult inquiries.-Adapts differing techniques to develop solutions for complex issues.-Interprets policies and regulations, investigates problems to identify solutions.-Performs quality defect trend analysis.This role is critical to ensure fast, accurate and consistent service, feedback and credit to customers upon product quality complaint .

Based on a V-model, I had contributed to the compliance assessment for Alstom Rail Road products.In a transversal position in Acceptance Team, I had proved my involvement with an accurate management of several projects in a short period delivery.As an active part of the validation process, I had to interact with cross-cultural engineers in all step of the V-model. With respect of all milestones, and following Agile methodologies, I had generated some savings by avoiding delay… Show more Based on a V-model, I had contributed to the compliance assessment for Alstom Rail Road products.In a transversal position in Acceptance Team, I had proved my involvement with an accurate management of several projects in a short period delivery.As an active part of the validation process, I had to interact with cross-cultural engineers in all step of the V-model. With respect of all milestones, and following Agile methodologies, I had generated some savings by avoiding delay fee.With my position, I had participated as a Cerfified LabVIEW Developper to the growth of the service by improving software efficiency on two major aspects : increased real time performance by 300% of test bench software making savings by reducing test time, added more than 14 products in the same test software to reduce training time operator. Show less

Cermjet is a collaborative project among industrial and research laboratories.The goal of this project is the fabrication of magnetic ceramic components with high added values by inkjet printing.As a research engineer, my responsibilities into this project had regrouped several fields.I had to identify and optimize a colloidal suspension of silica, with all characterization process (zeta potential, grinding,...).I had developed a printing strategy to optimize process time… Show more Cermjet is a collaborative project among industrial and research laboratories.The goal of this project is the fabrication of magnetic ceramic components with high added values by inkjet printing.As a research engineer, my responsibilities into this project had regrouped several fields.I had to identify and optimize a colloidal suspension of silica, with all characterization process (zeta potential, grinding,...).I had developed a printing strategy to optimize process time with taking into account all step process (printing, drying, sintering).With the design of an automated production system for ceramic suspension based on LabVIEW, I had improved the quality of ceramic ink, and made saving by reducing operator labour fees. To sustain the activities, I took in charge the redaction of all technical documentations to improve work conditions (safety sheet, user manual,...).Keyword : Inkjet, Silica, Ferromagnetic, Capacitor Show less

During that year, I was in charge of the design of a thermal regulation for inkjet printing.To secure the objectives, I had to take into account standards (NF C15-100), mechanical constraints, and cost efficiency.After identifying all manufacturers with website like direct industry, I had contacted them to learn more about their products, and chose the good one after some trials.Keyword : Inkjet, Heat Regulation, Design, Software, LabVIEW

During the last year of my engineering school, I participated to a one-year project composed by a group of 3 engineers. I was in charge of the design of an automatic filling system for ceramic inkjet printer.To reach the objectives, I identified suppliers, obtained some product trials and designed an innovative solutions to assure the requirements (no crossed-pollution, not impacted by viscosity or opacity solution).At the end of the project, I wrote all the technical documentations of… Show more During the last year of my engineering school, I participated to a one-year project composed by a group of 3 engineers. I was in charge of the design of an automatic filling system for ceramic inkjet printer.To reach the objectives, I identified suppliers, obtained some product trials and designed an innovative solutions to assure the requirements (no crossed-pollution, not impacted by viscosity or opacity solution).At the end of the project, I wrote all the technical documentations of that process from subcontractor trainees to user manuals.Keyword : Inkjet, Drop On Demand, LabVIEW, Solidworks Show less

Alcoa Hownet is specialized in aero engine and industrial gas turbine components based on a waste wax process for metal molding.During my internship, as a material engineer in the quality service, I applied a Plackett-Burman strategie to find a correlation among several parameters of our ceramic suspension and product defects.The intership duration did not be suffisent to collect enough data, but I contributed to the success of that study with employee trainees.Keyword :… Show more Alcoa Hownet is specialized in aero engine and industrial gas turbine components based on a waste wax process for metal molding.During my internship, as a material engineer in the quality service, I applied a Plackett-Burman strategie to find a correlation among several parameters of our ceramic suspension and product defects.The intership duration did not be suffisent to collect enough data, but I contributed to the success of that study with employee trainees.Keyword : Plackett-Burmann / Lost Wax Process / Kanban / 5S / Lean Six Sigma Tools Show less