• Monitored and managed inbox, organizing emails and prioritizing messages for efficient workflow.• Enhanced client satisfaction by delivering prompt support through phone calls, emails, and live chat platforms.• Provided customers with accurate information and assistance via telephone, chat, and email.• Answered and screened incoming calls, scheduling appointments and taking detailed messages as needed.• Organized and tracked team tasks and project timelines using Trello and Asana for seamless collaboration.• Created and maintained property listings on Airbnb, Booking.com, VRBO, and a direct booking site.• Coordinated contractors for property cleaning, repairs, and maintenance to ensure optimal service delivery.