Michael Chenault Email & Phone Number

Austin, Texas Area

Oversees IT hardware support operations for EZPAWN & EZMONEY branded stores in the US & Canada and coordinates IT infrastructure installations for new stores, acquisitions, remodels, and expansions. Manages inventory and vendor relationships to accommodate store growth and maintain support for existing stores. Facilitates evaluation and implementation of.

Austin, Texas Area

Provided hardware support for retail and loan Point-of-Sale equipment for approximately 1100 EZMONEY & EZPAWN branded stores as well as customer facing support for around 100 desktop users in one local office. Involved in planning and implementation of new acquisitions, expansions, and roll-out of new technologies.

IT infrastructure project coordination, including planning, budgeting, and implementation for small scale projects. Installation & documentation of hardware and software, coordination of internal and external resources for implementation. Research and evaluation of new technologies. Coordination of vendor customization and deployment of applications in.

Provided remote administration and support for SCO OpenServer and Redhat Linux systems running a MAS90 based point-of-sale and management system. Resolved tier 3 hardware and operating system issues for customer servers, workstations, printers, and peripherals. Assisted with reproducing and documenting software errors and functionality issues for.

Oversaw remote and on-site hardware and software support for 5 cruise vessels. Provided maintenance and troubleshooting of hotel/retail systems such as point-of-sale, inventory control, property management, and others. Planned upgrades and systems maintenance for the vessels. Provided training and documentation to end-users. Supervised helpdesk operations.

Provided server, workstation, and telephone system support in a software development environment. Performed purchasing of software and hardware, as well as inventory management and IT vendor relations. Administerd Sendmail, DNS, RAS, and other services. Researched hardware and software upgrades, obtained patches and technical support for users, and.

Maintained & upgraded workstations for Lord British Productions group. Provided operating system & application support. Evaluated and tested new equipment.

Participated in design and development of Bioforge. Involved in initial conceptual design, plot creation, world building, and implementation. Assisted with creation of 3D figure motion-capture technology. Performed motion capture and figure animation.

Participated in the testing process for 7 game titles. Project leader for Ultima VII: Serpent Isle. Responsible for establishing testing procedures, creating test plans, supervising testers, and administering bug database. As a tester, specialized in hardware compatibility testing.