Michael Chenault Email & Phone Number

Austin, Texas Area

Oversees IT hardware support operations for EZPAWN & EZMONEY branded stores in the US & Canada and coordinates IT infrastructure installations for new stores, acquisitions, remodels, and expansions. Manages inventory and vendor relationships to accommodate store growth and maintain support for existing stores. Facilitates evaluation and implementation of new technologies at the store level.

Austin, Texas Area

Provided hardware support for retail and loan Point-of-Sale equipment for approximately 1100 EZMONEY & EZPAWN branded stores as well as customer facing support for around 100 desktop users in one local office. Involved in planning and implementation of new acquisitions, expansions, and roll-out of new technologies.

IT infrastructure project coordination, including planning, budgeting, and implementation for small scale projects. Installation & documentation of hardware and software, coordination of internal and external resources for implementation. Research and evaluation of new technologies. Coordination of vendor customization and deployment of applications in accordance with customer requirements. Project planning and budgeting, status reporting, generation of project proposals and documentation.

Provided remote administration and support for SCO OpenServer and Redhat Linux systems running a MAS90 based point-of-sale and management system. Resolved tier 3 hardware and operating system issues for customer servers, workstations, printers, and peripherals. Assisted with reproducing and documenting software errors and functionality issues for resolution by development. Consulted with customers to develop plans for technology refreshes, communications upgrades, and system deployments for new sites. Researched and tested new hardware and assisted with development of new interfaces as needed. Deployed new systems at customer sites and provided on-site support and training. Worked with software partners for development and enhancement of interfaces with their applications. Worked with third party hardware and software vendors for interface development and issue resolution. Developed procedural documentation, based on customer requirements.

Oversaw remote and on-site hardware and software support for 5 cruise vessels. Provided maintenance and troubleshooting of hotel/retail systems such as point-of-sale, inventory control, property management, and others. Planned upgrades and systems maintenance for the vessels. Provided training and documentation to end-users. Supervised helpdesk operations for New Orleans office and acted as liason to Miami headquarters. Managed onboard support team and coordinated on-site maintenance. Participated in planning and implementation of onboard IT systems for 3 vessels. Coordinated with vendors for software enhancements, systems deployments, and issue resolution.

Provided server, workstation, and telephone system support in a software development environment. Performed purchasing of software and hardware, as well as inventory management and IT vendor relations. Administerd Sendmail, DNS, RAS, and other services. Researched hardware and software upgrades, obtained patches and technical support for users, and provided on-site and remote support. Provided facilities coordination for office maintenance. Participated in planning and oversaw the build-out and relocation of IT infrastructure for new office.

Maintained & upgraded workstations for Lord British Productions group. Provided operating system & application support. Evaluated and tested new equipment.

Participated in design and development of Bioforge. Involved in initial conceptual design, plot creation, world building, and implementation. Assisted with creation of 3D figure motion-capture technology. Performed motion capture and figure animation.

Participated in the testing process for 7 game titles. Project leader for Ultima VII: Serpent Isle. Responsible for establishing testing procedures, creating test plans, supervising testers, and administering bug database. As a tester, specialized in hardware compatibility testing.