Team Leadership position with focus on enabling technical solutions, process improvements and recommendations for business process and IT sourcing. Key Contributions:•Manage communication and technical escalation using cultural awareness with offshore vendors.•Provide technical assessments and develop technical solutions for business process and IT outsourcing.•Mentor team members and other areas within the enterprise on global sourcing and enterprise processes.•Manage IT components for sourcing migrations and technical infrastructure initiatives.•Provide education to internal support organizations on offshore vendor processes and suggested improvements.•Liaison lead with vendor and enterprise counterparts for solutions and implementations.

Recruited by IT Vice President to manage technical operations assuring systems availability, audit controls and customer service requirements were met. Management position leading staff with focus on testing and implementation of workstation infrastructure, email administration, help desk process and procedures, backups, purchasing, and disaster recovery. Key Contributions: •Implemented controls and standards to achieve 99.9% system availability.•Guided the development of application test plans and controlled the infrastructure testing and signoff schedule.•Standardized cost effective platforms for hardware and software purchases.•Maintained enterprise maintenance and licensing agreements.•Lead the design, implementation, and ongoing management of the asset inventory system. •Advisor of secure data center design and responsible for ongoing operations.•Lead operations advisor in design, testing, implementation and deployment of Active Directory.

Team Leadership position with focus on runoff, merger, acquisitions and offshore development environments.Key Contributions:•Responsible for setup of terminal service environments for off shore development.•Created cost benefit analyses for hardware reallocation acquired from run off business.•Operations Team Lead for incorporating merger related applications into existing corporate infrastructure.•Independently responsible for working with business and application owners application analysis and hardware capacity planning.•Worked with Core IT engineering department and IT security to establish and document security standards for terminal servers used in off shore development.

Systems engineering position with focus on server infrastructure, backups and disaster recovery. Provided second and third level support for helpdesk operations.Key Contributions:•Independently improved corporate disaster recovery by streamlining backup solutions and implementing offsite storage of critical business data.•Created technical documentation for server related infrastructure, streamlining the build process.•Designed, developed, and implemented the plan to upgrade 200+ servers from Windows NT 4.0 to Windows 2000 without impacting the business.•Advisor in design, testing, implementation and deployment of Active Directory.•Lead engineer accountable for testing and implementation of all server related infrastructure changes.•Forecasted budget cost for all server related hardware.

Provided first-level technical support for global IT infrastructure supporting local and remote employees throughout the U.S. and overseas. Problem Analysis for hardware, software and connectivity issues in a Windows environment. Key Contributions:•Consulted with and made recommendations to business units regarding area setup and platform.•Designed and implemented central storage facility for help desk documentation.•Assisted in moving corporate call center office and multiple branch offices.•Active on team assigned to managing upgrading token ring infrastructure to Ethernet.