Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.Directing the hiring and training of managers for the service, parts and body departments.Working with department managers to improve profitability and efficiency.Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.Creating dealership service and pricing policies for approval by the general manager.Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs

Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.Directing the hiring and training of managers for the service, parts and body departments.Working with department managers to improve profitability and efficiency.Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.Creating dealership service and pricing policies for approval by the general manager.Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs