1. OLAP Vision | Toronto, ON- Worked with development team to write and develop documentation suite for xcelerate enterprise budgeting and reporting tool, including end user, administrator, and installation documentation.- Created and developed training videos intended as tutorials for new users.2. Canadian Imperial Bank of Commerce | Toronto, ON- Wrote online support procedures, news messages, and other information for Card Products, President’s Choice Financial, and Telephone Banking change initiators as part of the Business Intelligence Management (BIM) team.- Wrote and maintained final-tier support documentation for commercial banking systems in the Mortgages, Lending, Insurance, and Deposits Technology group.- Wrote technical documentation supporting software engineers implementing projects; including Cash Management Online (CMO); a commercial banking project budgeted at 80-million dollars (security controls, infrastructure, and authentication implementation).- Developed Enterprise Development Framework (EDF) processes and wrote support documentation in line with corporate-driven governance/risk/compliance guidelines.

- Wrote and maintained technical documentation (online help, user guides, installation guides, evaluation guides, release notes) for the following database engineering and maintenance products: Rapid SQL, SQL Developer, Change Manager, DB Optimizer, DB Artisan, Performance Center, All-Access (Server and Client).- Wrote and maintained sales and marketing documentation for the above listed products.