Inside Sales Representative
Current• Met with stakeholders to understand business needs and challenges. Subsequently maderecommendations and implemented improvements.• Created reports and made recommendations for improvements to regional leads;• Followed, created and implemented SOPs (Standard Operating Procedures) and providedrecommendations for improvements.• Process large numbers of transactions, checking for discrepancies in the financial records. Engaging clients when needed to address discrepancies. Such situations can require the application of soft skills and negotiations, or escalation;• Perform quality assurance (QA) checks and audits on staff’s work. Provide direction, coaching and corrections when needed.• Coordinate meetings and book events for regional managers and directors. Handled travel expenses and bookings.• Coordinate with stakeholders for account balances through various methods (phone, email, in person);• Answer phone calls to coordinate deliveries and pickups;• Investigate and follow up in errors/discrepancies in services ordered or provided;• Preparing communications material for conferences and meetings;• Coordinate with supply managers and stakeholders for large deliveries requiring heavymachinery;• Generate and distribute various scheduling and billing reports;• Compile sales and cash reconciliation documents, checking for discrepancies in cash sales;• Prioritize tasks by complexity, importance and urgency;• Attend industry-leading conferences;• Compile an itemized list of previous-day sales;• Apply supply-chain management, submitting purchase orders to vendors as well as receiving merchandise; and• Ensuring inventory counts are up to date in the software.
