Michael Conner Email & Phone Number

Accountable for department budget, recruitment and achieving department goals. Works extensively with electronic security systems such as Prox Safe, WinPak, iTrack, and Super Playmate Develops and Oversees Emergency Preparedness PlansProtect and secure Company’s assetsEnsure guest and employee safetyManages recruitmentDevelops training programsDevelop TalentManage EMS and Security Racing Operations Investigates and resolves conduct and complaint… Show more Accountable for department budget, recruitment and achieving department goals. Works extensively with electronic security systems such as Prox Safe, WinPak, iTrack, and Super Playmate Develops and Oversees Emergency Preparedness PlansProtect and secure Company’s assetsEnsure guest and employee safetyManages recruitmentDevelops training programsDevelop TalentManage EMS and Security Racing Operations Investigates and resolves conduct and complaint issuesLiaison with West Virginia Lottery and Racing CommissionPrepares and Reviews Incident ReportsProvides Courtroom TestimonyRegulatory ComplianceCollaborates with Federal, State, and Local Authorities Show less

Navarre, Fl

Manage a small LLC business that helps elderly folks with their daily errands & chores.

Oversee Facilities, EVS, Valet, and the Gift Shop for a $450,000,000 property. Develop Standard Operating Procedures for the departments. Quickly and efficiently reduced labor to match business volume. Manage Performance Reviews, Promotions, and Assessments. Manage departments with the highest customer service scores on property.Manages Traffic Control Oversees maintenance and cleaning of propertyDevelop talent Manages recruitment and hiring Accountable for… Show more Oversee Facilities, EVS, Valet, and the Gift Shop for a $450,000,000 property. Develop Standard Operating Procedures for the departments. Quickly and efficiently reduced labor to match business volume. Manage Performance Reviews, Promotions, and Assessments. Manage departments with the highest customer service scores on property.Manages Traffic Control Oversees maintenance and cleaning of propertyDevelop talent Manages recruitment and hiring Accountable for departmental budgetsOversight of transportation services Show less

Opened a table games operation within a twenty-four hour period from scratch. Accountable for a $4million departmental budget, which operates at or below cost. Initiates, Installs, and Maintains Safety and Security Procedures. Monitors table drops, slot drop boxes, and card and dice room. Manages Performance Reviews, Promotions, and Assessments. Successfully engages disengaged staff. Worked in conjunction with CTC Blue Ridge to develop an accredited Security programWorks… Show more Opened a table games operation within a twenty-four hour period from scratch. Accountable for a $4million departmental budget, which operates at or below cost. Initiates, Installs, and Maintains Safety and Security Procedures. Monitors table drops, slot drop boxes, and card and dice room. Manages Performance Reviews, Promotions, and Assessments. Successfully engages disengaged staff. Worked in conjunction with CTC Blue Ridge to develop an accredited Security programWorks extensively with electronic security systems such as Prox Safe, WinPak, iTrack, and Super Playmate Develops and Oversees Emergency Preparedness PlansProtects and secures Company’s assetsEnsures guest and employee safetyManages recruitment and hiringDevelops training programsManages EMS and Security Racing OperationsInvestigates and resolves conduct and complaint issuesLiaison with West Virginia Lottery and Racing CommissionPrepares and Reviews Incident ReportsProvides Courtroom TestimonyRegulatory ComplianceCollaborates with Federal, State, and Local Authorities Show less

Charles Town, Wv

Transportation and Valet 2003 – 2006Overhauled the department with the worst guest service scores at the property and transformed them into the department with the best guest service scores within a six month time frame. Developed training programs, policies and a hiring process that are still in use to maintain the high guest service scores.Oversight of shuttle operationsManaged Traffic ControlMaintained fleet of five busesManaged Valet operation of 40 +… Show more Transportation and Valet 2003 – 2006Overhauled the department with the worst guest service scores at the property and transformed them into the department with the best guest service scores within a six month time frame. Developed training programs, policies and a hiring process that are still in use to maintain the high guest service scores.Oversight of shuttle operationsManaged Traffic ControlMaintained fleet of five busesManaged Valet operation of 40 + staffAccountable for departmental budgetImplemented garage expansionRedesigned road and traffic flowEnsured each guest received a great first and last impression of property Show less

Bachelor’S Degree; Associates Degree, Business Administration; Applied Science

21 Credits shy of completion.

Education record