Michael Connor Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.• Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed. • Provide clients information related to BNY Mellon products and services representing multiple lines of business and geographies and direct them to the appropriate resources, as needed. • Monitor client inquiries, resolve non-routine issues and escalate complex issues to the appropriate team member, as needed. • Use knowledge of client issues and needs to contribute to business development efforts.• Participate in internal activities and initiatives designed to improve the client experience.Recommends process improvements• Support multiple, moderately complex client accounts

Pittsburgh, Pennsylvania, United States

Monitor tax documents to ensure full compliance with US and global regulations, as well as being the point of contact for all escalated issues. Provide operational support for the preparation and maintenance of tax records, returns, and reports for internal and external clients. Support the coordination of tax-related regulatory filings. Communicate and collaborate with sub-custodians, clients and internal stakeholders. Implement system and operational modifications to comply with more straightforward regulatory changes. Update tax forms and information returns.Perform first-level quality assurance of tax deliverables for more complex clients in accordance with department policies. Track data needed for tax calculations. Review work of junior team members, resolve data discrepancies and escalate issues to more senior team members as needed.

Pittsburgh, Pennsylvania

Served as a point of contact for client service inquiries across a broad range of products and/or services.Assessed and effectively managed all of the risks associated with business objectives and activities to ensure they adhere to and support the Enterprise Risk Management Framework.

Bachelor’S Degree, Marketing, 3.5

Activities and Societies: Alpha Kappa Psi-Professional Business Fraternity, American Marketing Association, Finance and Economics Club.

Minor, Communication And Media Studies

Education record