Michael Consiglio Email & Phone Number

Toronto, Canada Area

Roles and Responsibilities:• Managed, with hands-on involvement, the deployment, monitoring, maintenance, upgrade and support of all IT and telecom infrastructure, including the following:o Windows and Linux servers (virtual & physical)o Networking (LAN & WAN)o VMware environmentso Active Directoryo Storage Area Networks (SAN)o Microsoft Office 365o Desktop PCs & laptopso Hardware & software peripherals• Hired and supervised 5 direct reports for a company with office locations in Richmond Hill, New York & Luxembourg with a user-base of 120+.• Managed all service provider vendor relationships.• Implemented a 24/7 on-call support policy for my staff & myself, in order to support offices in 3 different time zones.• Coordinated the procurement of all IT assets.Key Achievements:• Served as the project lead in the migration & consolidation of 60+ physical Linux servers from a managed hosted environment (Rackspace) to a VMware ESXi environment consisting of 150+ virtual servers running Linux Redhat and Microsoft Windows on 5 host Dell R710 servers & 3 EqualLogic SANs, located in Q9 datacenter.• Served as the project lead in the migration & implementation of 5+ local physical Windows & Linux servers to a VMware ESXi environment consisting of 30+ virtual servers running Microsoft Windows & Linux on 3 host Dell R710 servers & 2 Dell SANs.• Organized the move to a new office location in Richmond Hill from Markham, ensuring the successful transition of 100+ users with very little or no disruption or downtime.• Reduced the email solution costs of the company by approximately $50,000 per year by migrating 100+ Microsoft Exchange mailboxes from managed hosted environment to Microsoft Office 365.• Managed all service provider vendor relationships.• Participated in negotiating cost & services with external vendors & providers.• Managed inventory, configurations, & maintenance of IT assets such as hardware infrastructure, software licenses & application systems.

Toronto, Canada Area

Key Achievements:• Served as the project lead, with extensive hands-on involvement, in the migration and consolidation of 60+ physical Windows servers from 4 Alliance Films office locations in 4 countries, to a VMware vSphere environment consisting of 40+ virtual servers running Windows Server 2008 on 6 Sun Blade servers and a Net-App 3040 SAN, for all the VM servers located in a datacenter.• Reduced the email solution costs of the company by approximately $200,000 per year by migrating 300+ Microsoft Exchange mailboxes to the Google Apps Enterprise Solution.• Participated in the deployment & migration of 300+ email accounts from a locally installed “appliance-based” solution, to a new “cloud-based” email security system called Google Postini Services.• Managed all service provider vendor relationships.• Participated in negotiating cost & services with external vendors & service providers and assisted in establishing new or renewed contractual agreements.• Organized the move to a new office location in downtown Toronto, ensuring the successful transition of 100+ users with very little or no disruption or downtime.• Involved in the deployment of a new VOIP system (Cisco Unified Communications Manager) and contributed to the deployment of 250+ new Cisco VOIP phones, connecting all 4 offices via extension-based dialing, simplifying office to office communication & greatly reducing long distance costs.• Managed the migration of 300+ user accounts, email accounts and user data from the old Alliance Atlantis Communications environment to a new Active Directory environment & infrastructure for Alliance Films.• Managed inventory, configurations & maintenance of IT assets such as hardware infrastructure, software licenses & application systems.• Developed & implemented IT policies and procedures for infrastructure architecture, security & disaster recovery.• Coordinated the procurement of all server & desktop hardware and software.

Toronto, Canada Area

Roles and Responsibilities:• Managed and lead the Technical Support & Service desk teams while never being afraid to “get my hands dirty” when needed.• Implemented and maintained an ITIL compliant Service Desk ticketing system.• Ensured the delivery of quality technical & desk side support for a 1250+ user company with office locations in Toronto, Montreal, Madrid and London, England.• Frequently visited all remote offices to interact with users and staff.• Maintained a high standard of customer service.• Hired and supervised 8 direct reports.• Contributed to the $2,000,000 computer operations budget.• Planned and implemented software roll-outs using Microsoft System Centre Configuration Manager.• Created and maintained user email accounts using Microsoft Exchange Server.Key Achievements:• Streamlined the user/Service Desk engagement process by implementing a new ITIL compliant Service Desk ticketing system, providing the users with the ability to submit tickets via email or a web interface, thus allowing the support analysts’ more time to focus on technical issues which reduced the response and resolution times and greatly improving the customer experience.• Managed the migration of Microsoft SMS 2003 to Microsoft SCCM 2007 and was responsible for the maintenance, upgrade, and support of all site servers.• Planned and implemented software roll-outs & updates using Microsoft SCCM, Group Policy Manager & MOM.• Provided overall management & direction for delivery of major desktop refresh projects from inception to post-implementation & support.• Monitored, managed & supported current ITIL initiatives, creating process & procedure documents for all IT services.• Interacted with all internal IT groups to ensure the proper documentation & closure of incident tickets and performed escalations as required by the IT department procedures.• Coordinated the procurement of all desktop hardware & software and managed all service provider vendor relationships.