Michael Cooke Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Au

As IT Director I have end-to-end accountability for the University IT Operations and associated service levels, my teams own and support critical whole of university platforms, tools and applications such as PeopleSoft (Finance and HR), Microsoft 365 (Collaboration suite) and AI/Robotic Process Automation (UI Path). We enable 55,000 students and 5,000 staff. Since joining the University, I have been focused on embedding new ways of working to drive a more contemporary culture aligned with Agile practices and greater customer engagement. In this time, I have re-built strategic relationships and trust in Digital with the C level executives including COO, CFO, CPO, CHRO and Exec Dir (Legal, Risk and Governance). This was vital as we had to reset as IT had not been delivering, then we had to pivot and re-prioritise initiatives to address significant cyber risk and technical debt. In effect it’s been a race to transform, modernise, stabilise the foundations, and build resilience and future capability.

Brisbane, Qld, Au

Responsible for the strategic direction of ICT Systems, Applications and Technology that our 1,800+ Field Services people depend on are supported, meet our customer needs and anticipate the future. Further that we drive operational efficiencies that support continuous improvement and lean out processes to remain efficient, effective and safe. It is a diverse, agile and multidisciplinary team as is the solutions and customers that we support including for SAP, GIS, mobility, Power BI, Dynamics, Dashboards, Reporting, Internet of Things (IoT), In Vehicle Monitoring Systems, Radio Communications, Low Code Platforms, Weighbridges; and much more such is the breadth of who we support and the amazingly diverse organisation that is Brisbane City Council.

Brisbane, Qld, Au

● Acted in roles including Chief Information Officer (CIO); Manager, Call Centre; Manager, Asset Services Field Services; Manager, Customer Innovation Planning and Projects.● In my three executive roles in Council, and for eight of my 10+ years with Council, I have overseen the successful delivery of $1B+ in ICT programs and projects. These roles have been defined by turning around and building our teams to meet the challenges of transformation and digital disruption. I have successfully challenged a traditionally bureaucratic culture and changed the culture of our ICT project teams such that we now embrace customers, community, industry and change itself. These 500+ projects of all sizes delivered on varied business outcomes including transformational and innovative solutions; including the following highlights for which I was directly involved: ● Successfully separated Council’s retail water distributor, Queensland Urban Utilities (QUU), which was a complex 1,500 ICT user environment with 135 applications migrated including ERP and Payroll, 34 physical sites cut-over inclusive of telephony, printing, infrastructure and 25 terabytes of data files. The program had 100 plus people and achieved separation on time and 17% under-budget. ● Leading the Security Improvement Program, with an annual budget of $3M. ● Managed the Council SAP Annual Program of Work, annual budget $15M-$20M.● Led the Council Infrastructure Maintenance Program, annual budget $17-$18M.● Led the Council’s Migration to the Cloud (As a Service) Program, annual budget $15M. ● Led a team of over 250 through constant change and complex political environment.

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Bryanston, Johannesburg, Za

● Developed the overarching strategy for our six practices (Application Integration, Microsoft, Security, Contact Centre, Storage, Network) to maximise the synergies between all, which when combined made for a unique offering to our customers. ● Recovered the QLD branch to return to be highly profitable, employer of choice and partner of choice for major suppliers such as Microsoft, Cisco, Citrix and Gensys. ● Implemented a sales strategy to drive sustainable profit at double digit after tax. ● Responsible for financial performance and profitability of the QLD branch, of which Solutions across six practices represented $85M+ revenue in FY09/10.● Maintained executive customer relationships through strategic planning with major accounts including Xstrata, Queensland Rail, CITEC, BlueCare, QLD Health and Queensland Nickel.

Bryanston, Johannesburg, Za

● Quickly developed a strategy for financial performance of the web, collaboration, and business intelligence practice. Marketed the strategy within the branch to leverage the broader sales team to represent the practice. ● Major successful projects included SharePoint Enterprise Architectures for Queensland Rail and Suncorp for the whole of business adoption of SharePoint as collaboration and knowledge repositories. ● Managed the Microsoft .NET development team of 20 which built: o Customised software for complex business applications that could not otherwise be delivered from off the shelf solutions,o Customised web sites and commerce portals for large organisations to transact as early adopters of Business to Business and Business to Consumer.

● Responsible for financial control with an annual turnover $9.5M / 35 staff. ● Managed strategic customers including P&H MinePro, Arrow Energy, ABN Amro Morgans and Geodynamics. ● Increased sales from $6.3M to $8.1M FY05/06 and achieved $9.5M in FY06/07.

Au

● Led four Mergers and Acquisitions, successfully integrated all, to rapidly grow capability, presence and customer base in Queensland and Victoria. ● Strategically grew the organisation aggressively through acquisitions from $15M turn-over in 2000 to $55M turn-over in FY2003, thereby becoming BRW’s 17th fastest growing company in Australia.● Remained directly involved with key customers and the delivery of innovative projects that would build new capability for the business to expand its services: o Led smart building design for the Delfin built Varsity Central residential community at Bond University.o Delivered ICT Strategy reviews for Hertz Australia and Standard & Poors.o Convinced Microsoft to make Net Options one of a handful of launch partners in Australia for Project Server; attended the global launch in Seattle and met Bill Gates.

Certificate In Power And Influence For Positive Impact

Entrepreneurship

Business

Beng, Microelectronics

Bsc, Computing