It/Course Specialist
Northern Virginia Community College - Extednded Learning Institute (Eli)
● Collaborated with the IT staff at NOVA to provide specific educational technical support to students, faculty, and staff. ● Participated with a team to update and manage office technical hardware and software. ● Provided faculty with an updated template to track student progress, and expedite online grading● Implemented support mechanisms including mediation and customer service for students and faculty that continue to this day. ● Spearheaded the development of a new on-demand chat client program with online chat client LivePerson, which, to this day, answers current and prospective students’ questions. ● Cooperated with team members to bring forth new projects, including a virtual campus on Second Life© online world