Michael Coon Email & Phone Number

Chapel Hill, NC, US

Raleigh, North Carolina, United States

• Lead client support of the RTSM application from study go-live to study closure and archival.
• Identify and solve technical problems.
• Drive problem-solving efforts to resolution, collaborating cross-functionally as needed.
• Configure the RTSM application for system enhancements and fixes.
• Perform system validation of configuration updates.
• Lead User Acceptance Testing with the sponsor for system updates.

Morrisville, North Carolina, United States

- Acts as the assistant clinical data team lead for one or more projects supporting the clinical data team lead by performing assigned tasks in the study set up, data cleaning, database close-out, and other associated tasks.- Applies relevant components of the project protocol to daily tasks with guidance.- Delivers study-specific training to junior.

Morrisville, North Carolina, United States

- Provides end-user support document production assistance, for IVR or other systems produced within the IVRS department, as assigned.- Responds to system users, addresses/answers system questions/issues, and performs database updates.- Maintains an available status in the automated call distribution queue and responds to incoming interactions (e.g. phone.

Chapel Hill, North Carolina

- Guided 30 + medical practices through various Federal programs such as the Merit-Based Incentive Payment Systems (MIPS) to maximize their incentives for the current reporting year. - Provided formal technical and software presentations and demonstrations to both current and prospective clients.- Provided customized quality, interoperability, and cost.

Olean, New York

- Conduct technical support and administration of clinical applications for 20 facilities which included 115 staff members.- Participate in practice-wide application improvement, implementation, and maintenance.- Liaison between physician practices, hospital departments, IT department, and Vendors.- Management of IT work-ticket system for all 20 practices..

Olean, NY

In this role, I supported vital medical and allied health staff service delivery through clerical and administrative responsibilities for correspondence, file maintenance in compliance with JCAHO/NYS and PA Department of Health regulations, and dictation/recordation of meeting minutes. As a Credentialing Specialist, I effectively maintained proficiency and.

Olean, NY

As an Administrative Assistant, I drove support for all aspects of Quality Assurance operations, including documentation, correspondence, scheduling meetings and activities, calendar management, file maintenance, and meeting minutes.Furthermore, I championed the accurate collation of statistics into software programs and worked closely with data. I.

Master Of Science - Ms, Data Analytics

Bachelor Of Science - Bs, Crisis/Emergency/Disaster Management

Associate Of Science - As, Medical Office Management/Administration