Michael Coon Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, North Carolina, United States

• Lead client support of the RTSM application from study go-live to study closure and archival.• Identify and solve technical problems.• Drive problem-solving efforts to resolution, collaborating cross-functionally as needed.• Configure the RTSM application for system enhancements and fixes.• Perform system validation of configuration updates.• Lead User Acceptance Testing with the sponsor for system updates.• Ensure proper documentation in… Show more • Lead client support of the RTSM application from study go-live to study closure and archival.• Identify and solve technical problems.• Drive problem-solving efforts to resolution, collaborating cross-functionally as needed.• Configure the RTSM application for system enhancements and fixes.• Perform system validation of configuration updates.• Lead User Acceptance Testing with the sponsor for system updates.• Ensure proper documentation in Specifications, Support Documents and JIRA.• Lead client support meetings with client directors for support, providing updates on sponsor and study health.• Delegate support tasks internally to appropriate team members and ensure work is completed with accuracy, quality, and in a timely manner.• Act as the main point of contact with Client Directors for support, providing updates on sponsor and study health.• Provide study-specific reporting and status updates as needed.• Provide project management leadership to cross-functional teams for all activities related to the study from go-live to close-out of all assigned clinical trials.• Organize and participate in regular client meetings.• Coordinate the implementation and review of the data changes.• Investigate issues and manage them through to resolution.• Implement system change requests if needed. Show less

Morrisville, North Carolina, United States

- Acts as the assistant clinical data team lead for one or more projects supporting the clinical data team lead by performing assigned tasks in the study set up, data cleaning, database close-out, and other associated tasks.- Applies relevant components of the project protocol to daily tasks with guidance.- Delivers study-specific training to junior associates for assigned projects.- Coordinates data cleaning tasks and delegates to appropriate data management staff to… Show more - Acts as the assistant clinical data team lead for one or more projects supporting the clinical data team lead by performing assigned tasks in the study set up, data cleaning, database close-out, and other associated tasks.- Applies relevant components of the project protocol to daily tasks with guidance.- Delivers study-specific training to junior associates for assigned projects.- Coordinates data cleaning tasks and delegates to appropriate data management staff to ensure quality standards are maintained and project deliverable timelines are met.- Performs specified activities that contribute to the creation of database specifications, database build and user acceptance testing during database and edit check development.- Monitors for risks to deadlines and escalates appropriately.- Creates and maintains data management project documentation.- Participates in team and client meetings and supports the clinical data team lead with risk management on allocated projects. - Provides input into project forecasting of hours and identification of resource requirements.- Monitors study metrics and runs project-specific status reports for management.- Reviews data management deliverables for allocated projects following documented guidelines.- Produces project-specific status reports for management, PM and/or clients on a regular basis. Show less

Morrisville, North Carolina, United States

- Provides end-user support document production assistance, for IVR or other systems produced within the IVRS department, as assigned.- Responds to system users, addresses/answers system questions/issues, and performs database updates.- Maintains an available status in the automated call distribution queue and responds to incoming interactions (e.g. phone calls, emails, chat requests, etc.) for all systems.- Acts as the primary support for end-users of systems. Responds… Show more - Provides end-user support document production assistance, for IVR or other systems produced within the IVRS department, as assigned.- Responds to system users, addresses/answers system questions/issues, and performs database updates.- Maintains an available status in the automated call distribution queue and responds to incoming interactions (e.g. phone calls, emails, chat requests, etc.) for all systems.- Acts as the primary support for end-users of systems. Responds to inquiries from end-users of assigned primary systems. Typically diagnoses problems including checking the database, walking end-users through processes, etc.- Processes, reviews, and documents data changes and interactions commensurate with the level of database write access for the Associate Systems Support Analyst role per approved procedures.- Functions as a member of the study-specific project team including understanding the systems.- Reviews and may contribute to system design specifications, support directives, and user guides.- Manages documentation creation, revision, and retention utilizing Good Documentation Practice (GDP) guidelines. Show less

Chapel Hill, North Carolina

- Guided 30 + medical practices through various Federal programs such as the Merit-Based Incentive Payment Systems (MIPS) to maximize their incentives for the current reporting year. - Provided formal technical and software presentations and demonstrations to both current and prospective clients.- Provided customized quality, interoperability, and cost efficiency consulting to 30+ practices.- Assisted with Federal health IT policy research and implementation to all my… Show more - Guided 30 + medical practices through various Federal programs such as the Merit-Based Incentive Payment Systems (MIPS) to maximize their incentives for the current reporting year. - Provided formal technical and software presentations and demonstrations to both current and prospective clients.- Provided customized quality, interoperability, and cost efficiency consulting to 30+ practices.- Assisted with Federal health IT policy research and implementation to all my assigned clients.- Conducted data analysis with Quality Resource and User Reports (QRUR), clinical quality data analysis and assistance with data submission, and Centers for Medicare and Medicaid Services (CMS) audits if necessary.- Guided medical staff on improving their performance with my analysis review of their data.- Performed one on one and group application training sessions. Show less

Olean, New York

- Conduct technical support and administration of clinical applications for 20 facilities which included 115 staff members.- Participate in practice-wide application improvement, implementation, and maintenance.- Liaison between physician practices, hospital departments, IT department, and Vendors.- Management of IT work-ticket system for all 20 practices. Resolve tickets as needed or escalate tickets if required to another department or to the vendors. - Create… Show more - Conduct technical support and administration of clinical applications for 20 facilities which included 115 staff members.- Participate in practice-wide application improvement, implementation, and maintenance.- Liaison between physician practices, hospital departments, IT department, and Vendors.- Management of IT work-ticket system for all 20 practices. Resolve tickets as needed or escalate tickets if required to another department or to the vendors. - Create and maintain training material and train all new doctors, nurses, and front-end users.- Interface and collaborate with practice Directors, IT peers, practice users, and vendors on projects and IT operations.- Lead work-groups in process improvement efforts related to the practice's clinical applications.- I served as the practice Quality Analyst and Application Support Analyst for 20 practices between the states of New York and Pennsylvania which was roughly 160 total employees that were a mixture of doctors, nurses, medical assistants, and receptionists.- I Created and implemented all training material and programs for all new staff including doctors, nurses, and receptionists. My training focused on all required documentation within the EMR system wnich included Meaningful Use and other Federal and State based incentive programs. - I Lead multi-level work-groups in process improvement efforts on behalf of the practice management office. Show less

Olean, Ny

In this role, I supported vital medical and allied health staff service delivery through clerical and administrative responsibilities for correspondence, file maintenance in compliance with JCAHO/NYS and PA Department of Health regulations, and dictation/recordation of meeting minutes. As a Credentialing Specialist, I effectively maintained proficiency and relations among 500+ providers through Hospital and Medical Center Clinical Administrators in order to guarantee accurate and timely… Show more In this role, I supported vital medical and allied health staff service delivery through clerical and administrative responsibilities for correspondence, file maintenance in compliance with JCAHO/NYS and PA Department of Health regulations, and dictation/recordation of meeting minutes. As a Credentialing Specialist, I effectively maintained proficiency and relations among 500+ providers through Hospital and Medical Center Clinical Administrators in order to guarantee accurate and timely initial appointments and reappointments to the medical staff. I also excelled in time management as recording secretary of 20 medical staff committees between both hospitals; followed-up with referrals to other committees to meet crucial deadlines. Show less

Olean, Ny

As an Administrative Assistant, I drove support for all aspects of Quality Assurance operations, including documentation, correspondence, scheduling meetings and activities, calendar management, file maintenance, and meeting minutes.Furthermore, I championed the accurate collation of statistics into software programs and worked closely with data. I streamlined files by converting numerous paper records into electronic format. I also coordinated community health program initiatives… Show more As an Administrative Assistant, I drove support for all aspects of Quality Assurance operations, including documentation, correspondence, scheduling meetings and activities, calendar management, file maintenance, and meeting minutes.Furthermore, I championed the accurate collation of statistics into software programs and worked closely with data. I streamlined files by converting numerous paper records into electronic format. I also coordinated community health program initiatives between Olean General Hospital and the NYSDOH. Show less

Master Of Science - Ms, Data Analytics

Bachelor Of Science - Bs, Crisis/Emergency/Disaster Management

Associate Of Science - As, Medical Office Management/Administration