Michael Cooper Email & Phone Number

Birmingham, Alabama, United States

In my role as a Fraud and Payments Analyst at Shipt, I have been responsible for safeguarding the platform against fraudulent activities and ensuring smooth payment processes for customers and partners. My key accomplishments and responsibilities include:Monitoring and analyzing transaction data to identify and investigate potential fraud, chargebacks, and payment discrepancies, using advanced fraud detection tools and systems.Implementing and refining fraud prevention rules and strategies to minimize financial losses while maintaining a seamless customer experience.Collaborating with internal teams, including customer support, IT, and security, to address fraud and payment-related issues and implement appropriate solutions.Conducting in-depth investigations of suspicious activities and escalating high-risk cases to the appropriate authorities as needed.Ensuring compliance with relevant industry regulations, such as PCI-DSS, and keeping up-to-date with the latest trends and best practices in fraud prevention and payment security.Continuously monitoring payment performance metrics and providing recommendations for process improvements to reduce payment errors and optimize payment success rates.Providing training and guidance to other team members on fraud detection techniques, tools, and best practices, fostering a culture of vigilance and risk awareness within the organization.As a dedicated and proactive Fraud and Payments Analyst, I am committed to maintaining the integrity and security of the Shipt platform, ensuring a safe and positive experience for all users.

Birmingham, Alabama, United States

Anniston, Alabama, United States

Experienced photographer with 15+ years in diverse fields, including portraits, weddings, product, and live music. Skilled in capturing striking images, utilizing advanced techniques, and post-processing tools. Committed to excellent client experiences and building lasting relationships by tailoring each project to individual needs.As a seasoned photographer, I've developed a diverse portfolio showcasing expertise across various disciplines:Portraits: Crafting authentic portraits, highlighting subjects' unique personalities. Collaborating with clients for locations, backdrops, and wardrobe choices. Employing creative lighting techniques and guiding clients through poses and expressions.Weddings: Capturing candid moments, working closely with couples to understand their vision, style, and essential shots. Demonstrating sensitivity and professionalism, collaborating with other vendors for seamless coordination.Product Photography: Producing high-quality images, adhering to brand guidelines. Collaborating with clients to determine angles, lighting, and composition. Utilizing advanced post-processing techniques for polished, professional results.Live Music: Expertly photographing events, capturing energy and atmosphere. Navigating challenging lighting conditions and fast-paced environments. Building relationships with bands, promoters, and venue staff.Client Relationship Management: Developing a strong professional network, resulting in repeat business and referrals. Communicating effectively with clients, managing inquiries, bookings, and contracts.Business Management and Marketing: Developing and implementing marketing strategies, maintaining accurate records, managing budgets, and monitoring cash flow. Investing in ongoing professional development and staying current on industry trends.With a passion for capturing and sharing the beauty in the world, I'm eager to explore new opportunities and continue my photographic journey.

Oxford, Alabama, United States

Consistently meeting and exceeding sales targets by implementing effective sales strategies, merchandising, and promotional campaigns.Creating a customer-first culture by training, mentoring, and leading a team of associates committed to providing exceptional service, product knowledge, and personalized recommendations.Efficiently managing inventory, ensuring optimal stock levels, and minimizing shrinkage by implementing best practices in loss prevention and stock management.Building strong relationships with customers and the gaming community, resulting in a loyal customer base and increased repeat business.Collaborating with upper management to execute company initiatives and staying current on industry trends to maintain a competitive edge in the marketplace.Overseeing all aspects of store operations, including recruitment, scheduling, payroll, and performance management, to ensure a motivated and high-performing team.Continuously seeking opportunities for process improvements and cost savings, resulting in increased profitability and streamlined operations.