Michael Cooper Email & Phone Number

Washington D.C. Metro Area

 Supporting 400+ total users in 24 locations in DC and 2 in West Virginia, as well as corporate office users.  Launched Skype for Business and provided weekly training for staff. Managing all Active Directory Objects such as Domain, User Accounts, Groups, OU’s Computers, File and Print Services.  Performed desktop migration from MS Office 2010,2013 to.

Washington D.C. Metro Area

 Supported 300+ total users in 23 locations in DC and 2 in West Virginia, as well as corporate office users.  Service Desk operations involving tickets, emails and phone calls to troubleshoot daily tickets. Managed all new install projects for switches, and waps.  Responsible for hardware and software applications for workstations, servers, and network.

Bethesda, MD 20814

• Served as the single point of contact for all on and off site staff IT needs
• Monitored the Zendesk Helpdesk system and assigned tickets to relevant IT representative
• Organized training sessions for staff on new and updated software
• Recorded and documented all IT issues and problems using Zendesk and Sharepoint
• Provided detailed documentation on AABB hardware and software for staff to reference for support

My principal duties and responsibilities included: managing an open territory to drive new sales and expand existing business, provide sales or technical sales leadership and help move sales opportunities to closure through demos, proof of concept, creating responses to request for information/proposals, participation in marketing events, provide skills.