Michael Coronado Email & Phone Number

San Bernardino, Ca, Us

Redlands, California, United States

•Led the team as the point person under the Sales Team Manager, providing support in various clerical responsibilities.•Managed orders checking for accuracy, scheduling logistics, and confirming account status.•Processed returns and created credit memos working closely with the internal accounting team.•Experience in complex problem-solving via responding to customer and carrier calls/emails regarding logistical issues or returns.•Worked with Account Managers to efficiently service customers’ solar needs.•Participated in various company improvement projects. Chatsworth closure, LIF, BayTalk Culture Champions, etc.•Mastered the Customer Service Manager role and trained new employees before the first anniversary.

Rancho Cucamonga, California, United States

•Processed orders from receiving to invoicing. Increased daily order output by 300%.•Handled returns and credit disputes. Worked closely with accounting departments for each account.•Created Inventory and Sales reports. Presented them to the VP of Sales weekly.•Designed and managed Product Data Sheets and Product Spec Sheets to share with customer accounts.•Managed 31 accounts, top 3 accounts: Wayfair, Cymax, and Amazon. Grew portfolio by 200%.•Attended Las Vegas Market to meet with account representatives to strategize ways to improve sales.

San Jacinto, California, United States

• Experience in customer relations with the use of a cash register and the MoneyGram system.• Managed product inventory with experience at all 3 shift times: opening, closing, and overnight.