Michael Cosner Email & Phone Number

Orlando, Florida Area

Orlando, Florida Area

Evaluate the effectiveness of training initiatives for Walt Disney Parks & Resort Operations. Project manage the steps within the measurement process including: Performance alignment, survey design, knowledge assessments, moderating focus groups (RIVA-Trained) and in-depth interviews for qualitative research studies. Analyze data and report themes in order.

Orlando, FL

Responsible for processes that provide insight into the Employee experience. Lead contact for The Walt Disney Company Employee Survey (Enterprise Employee Survey) logistics roll-out of the survey administration for the Walt Disney Parks & Resorts segment both domestic and international. Consulted with Executives and HR Business Partners on interpreting the.

Orlando, Florida Area

Enabled operations leadership to drive sustainable Guest and Employee continuous improvement through a variety of strategies and tactics, including implementation / integration of metrics and the analysis of multiple data sources. Provided project consulting on Guest and Employee continuous improvement projects at the leadership level. Influenced.

Orlando, Florida Area

Lead a team of Walt Disney World Resort Research Assistants. Responsible for recruitment, training, recognition, and retention. Developed and implemented measurement tools and training techniques which expedited error-free data collection and validation.

Orlando, Florida Area

Directed and managed more than 150 front desk, guest service and bell service Cast Members. Motivated Cast Members and increased morale by cast forums, team builders and recognition programs. Responsible for the daily operations of the front office with as many as 600-800 Guests checking in and out of the resort. Responsible for overseeing the training of.