Michael Cosner Email & Phone Number

Orlando, Florida Area

Orlando, Florida Area

Evaluate the effectiveness of training initiatives for Walt Disney Parks & Resort Operations. Project manage the steps within the measurement process including: Performance alignment, survey design, knowledge assessments, moderating focus groups (RIVA-Trained) and in-depth interviews for qualitative research studies. Analyze data and report themes in order to consult with clients and provide them guidance on how to best leverage the information.

Orlando, Fl

Responsible for processes that provide insight into the Employee experience. Lead contact for The Walt Disney Company Employee Survey (Enterprise Employee Survey) logistics roll-out of the survey administration for the Walt Disney Parks & Resorts segment both domestic and international. Consulted with Executives and HR Business Partners on interpreting the Employee Survey results and assisted in determining appropriate areas of focus. Integrated Feedback & Action Planning, Communication and other work streams where appropriate. Client liaison with HR Business Partners and Walt Disney Research for ad-hoc reporting, consulting on the client’s needs for their specific organization.

Orlando, Florida Area

Enabled operations leadership to drive sustainable Guest and Employee continuous improvement through a variety of strategies and tactics, including implementation / integration of metrics and the analysis of multiple data sources. Provided project consulting on Guest and Employee continuous improvement projects at the leadership level. Influenced leadership thinking by representing the objective voice of Guest and Employee feedback.

Orlando, Florida Area

Lead a team of Walt Disney World Resort Research Assistants. Responsible for recruitment, training, recognition, and retention. Developed and implemented measurement tools and training techniques which expedited error-free data collection and validation.

Orlando, Florida Area

Directed and managed more than 150 front desk, guest service and bell service Cast Members. Motivated Cast Members and increased morale by cast forums, team builders and recognition programs. Responsible for the daily operations of the front office with as many as 600-800 Guests checking in and out of the resort. Responsible for overseeing the training of all new hire and transfer Cast Members. Responsible for overseeing scheduling and maintaining labor hours within the current budget for our front desk and guest service Cast Members.