- Core focus on residential & mixed use developments- Raw and DA Approved opportunities- Site sales specialists- Site consolidation, amalgamation and value add opportunitiesInformed and knowledgeable with a high standard of customer service, Michael Counihan thrives in a challenging environment, always up-to-date with the latest property information and market trends. Born and raised in Ireland, he brings to the table an international perspective, personally understanding the outstanding lifestyle opportunities that are inherent within the Sydney market.With an honours degree in Property Valuation & Management, Michael is uniquely placed to provide a comprehensive service, literally from the ground up incorporating every stage of the development process. His strengths lie in the assessment of a project's potential and providing recommendations to maximise its marketability and profitability.Extremely personable and a great negotiator, Michael has a genuine ability to make the process of buying and selling property as painless as possible. Having worked in a variety of customer focused positions, Michael is unwavering in his commitment to achieve the best possible results.We have recently decided to join the Ray White Group and will soon be rebranding as Ray White Lower North Shore as of June 1 2017.While the brand we work under will change, the people behind the brand will not - our strong team remains united in delivering to you the same great service we’ve become known for in our local area. Having achieved record results over recent months and being named as LJ Hookers’ number one office years running, we are very proud of what our team has achieved but also feel ready to take the next step. This has been a carefully considered move, which we believe will provide the tools and support we need to provide an even greater level of service to our customers as well as further growth for our business going forwards.

Responsible for investigation, resolution and reporting of all customer related complaints.Managing the resolution of customer complaints, within given timescales.Filing all complaints into database for reporting and seeing through to completion.Assisting in the development and management of procedures and policies for complaints.Ensuring compliance to company policies & procedures related to customer services whilst dealing with complaints.Maintaining accurate and comprehensive records of complaint allegations and subsequent investigations, and providing progress reports as necessary.

Communicated regularly with tenants, contractors, vendors, and maintenance staffs.Negotiated tenant lease renewals and vendor contracts.Ensured that all maintenance was performed in a timely manner.Solicit and evaluate bids for contract services.Prepared small claims court actions for evictions, unpaid rent, and damages when necessary.Installed new computer software and entered property information into database for easier method of creating and tracking work orders given to contractors.Carried out property inspections and filed reports into database.Meeting with potential clients and negotiating contracts for new rental properties.