Michael Crawford, Ms Email & Phone Number

Vero Beach, Fl, Us

Boca Raton, Florida, Us

Direct end-to-end data warehouse operations. Point person for all data-related requests, troubleshooting and solution deployments. Oversee client-facing clinical and financial analytics solutions (Qlik) across 8,000 end-users and internal analytics solutions (Qlik). Use Agile methodology to drive system implementations, migrations and development. Enhance executive leadership’s visibility into product performance, utilization analytics and deliver data insights used in board meetings and company-wide updates. Work with Product Team to provide insight into users’ engagement and ensure analytics solutions align to end-users. Support Sales and Marketing Team to evaluate clients’ needs and uncover opportunities to win new business. Work with Revenue Cycle Management Team to fulfill data requests, automate machine learning algorithms and increase billings. Directly manage, recruit, train and evaluate team. Guide data engineers to query, curate and import data points from production DB into DW and Analytics solutions (Databricks, Qlik), data analysts to conduct ad hoc analysis and improve insights, and data scientists focused on machine learning and artificial intelligence (AI). Create and manage technical projects to prototype machine learning and AI solutions. Coordinate with product managers to prioritize deliverables and assign staff to reach milestones. Manage IS/security, access to DW and work closely with Chief Security Officer on policies and procedures.

Mountain View, California, Us

Washington, Dc, Us

Recruited to deliver Oracle WebCenter Sites CMS migrations and upgrades for enterprise clients in financial services and media. Hands-on role in entire SDLC focused on requirements, development, testing, code changes, release management and support. Worked with Project Manager to set plans and milestones for up to 3 simultaneous projects ranging from 6 months to 1-year. Supervised and guided developers. Communicated timelines for migrations. Used Java. JSP, JSON and Ruby.

Austin, Texas, Us

Delivered tier 3 application support (Oracle Webcenter Sites CMS + FatWire) as member of Advanced Resolution Team to global enterprise clients via phone and email, as well as traveled to provide on-site support. Investigated, diagnosed and troubleshot system installations, configuration, network connectivity and security issues requiring analysis and revision to released code. Logged and updated incoming tickets in Oracle helpdesk system. Drafted and published knowledge base (KB) articles and content. Guided tier 1 & 2 support engineers. Maintained ticket DB. Updated internal reports providing analysis into Fatwire support cases.

Founded and operated full stack development shop offering both custom software and web development to tourism clients. Managed relationships with clients from initial contact through delivery of IT solutions such as public-facing web portals. Hands-on role in leading end-to-end SDLC from planning through design & coding, implementation and follow-up support. Recruited and managed project teams of up to 4 web developers (contactors) to deliver clients’ system per contract timeline. Used Java, PHP, Perl, JavaScript, HTML, CSS Flash, JSP and SQL.

Doctor Of Philosophy (Ph.D.), Computer Science

Master Of Science - Ms, Computer Science

Bachelor Of Science - Bs, Computer Science