Michael Cristo Email and Phone Number

*Responsible for collecting payments using skills in project management, organization and communications to collect the payments from clients and customers. *Track payments, make banking deposits and run reports that document payment patterns and payment solutions.*Receiving and responding to client issues in a timely manner via email, fax, cases and telephone. *Responsible for timely follow up on requests to ensure resolution as well as ensuring complete tracking of client contact in the database to build contact history, identify trends, facilitate relationship building and provide management and client reporting.*Providing plan benefit override support at client request, providing feedback to Customer Care management on servicing incidents and developing service trends as well as partnering with Account Management team to ensure maximum client satisfaction and issue trending.

*Supported administrative shipping process documentation by completing paperwork for pick-up and delivery of shipments; verifying shipping paperwork and issuing seals for trailers.*Communicated with individuals or groups verbally or in writing (customers, suppliers, associates, superiors).*Calculated and entered all associates daily production through Microsoft Excel.*Took on full Shipping dock responsibilities when managers became unavailable.*Volunteered as safety team leader giving daily safety run downs, pep talks, powerpoint presentations to the whole shipping department. *Maintained information used to create invoices to accurately bill merchandise to stores exceeding deadlines for billing and invoicing for merchandise..*Organized shipping processes by coordinating and monitoring trailer movement and yard drivers through Yard Management System (YMS)*Obtained power equipment licence to ensure freight was loaded onto trailers by moving freight manually or with powered equipment.

*Gathered, analyzed and interpreted external and internal data used to assist in increasing profits and revenue.*Organized and coordinated operations in ways that ensured maximum productivity requiring strong time management skills and accountability. *Ensured that the company had the adequate and suitable resources to complete its activities including picking up and dropping off of supplies, equipment and requested sand blasting products.*Conducted extensive research on new abrasives, techniques, and the latest Sand Blasting technology.

*Generated and reviewed detailed reports on daily revenues and expenses through handwritten charts and inhouse software to determine and predict profits and determine staffing needs.*Appraised staff performance and provided feedback/set goals to improve productivity.*Implemented policies and protocols that maintained future restaurant operations to ensure food quality and staffing needs were met..*Trained new and current employees, future team leads and managers on proper customer service practices, front and back of house operations, and proper protocols to meet state and federal restaurant standards.*Responded efficiently, accurately, and genuinely to customer complaints and/or concerns.*Estimated future needs for goods, kitchen utensils and cleaning products to ensure proper store functions while maintaining a profitable bottom line.