• Serve as the primary IT support specialist for multiple clients, ensuring the smooth operation of their IT infrastructure.• Provide end-to-end technical support, including troubleshooting and resolving issues related to desktops, laptops, servers, and mobile devices.• Manage and maintain client workstations, ensuring optimal performance and adherence to industry- specific compliance and security standards.• Design, implement, and manage network solutions, including secure LAN/WAN setups tailored to the client's needs and expectations.• Configure and maintain firewalls, ensuring robust security measures to protect sensitive medical data and comply with applicable regulations.• Monitor network performance and security, proactively identifying and mitigating potential risks and vulnerabilities.• Perform system installations, upgrades, and configurations for hardware and software, optimizing client systems for enhanced productivity and efficiency.• Develop and implement tailored IT strategies to meet the specific requirements of our clients, improving their operational workflows and technology usage.• Conduct regular system audits and maintenance, ensuring the highest level of service and uptime for client operations.• Provide expert consultation to clients on best practices for IT infrastructure and security, ensuring their systems are compliant with industry standards.• Train client staff on the effective use of technology tools and practices, enhancing their operational capabilities and understanding of IT systems.• Act as a trusted advisor, building strong relationships with clients and understanding their unique IT needs to offer proactive and responsive support.• Maintain detailed documentation of all technical processes, configurations, and client interactions, ensuring transparency and continuity in service.• Prepare regular reports for clients, summarizing IT performance metrics, security status, and areas for improvement.

• Part of a team providing first level support for a variety of issues or non-issues.• Resolve 25-30 tickets daily with very little escalation• Master time management to work with user issues in a timely manner without getting too bogged down in other tickets• Help users that walk up to the Help Desk window immediately• Support on phones when scheduled and login when extra help is needed• Create, edit, remove, and support user accounts on multiple platforms including: Salesforce, Active Directory, Exchange, Oracle, Brainshark, BigTinCan,• Fax2Mail, MobileIron, Box, and WebEx• Create and manage orders for new equipment through Dell Premiere, Insight, and Amazon• Image and deploy new laptops for users making sure all data is present and all needed software is installed• Present the IS portion of New Hire Orientations with accurate and comprehensive information. Provide iPhone and iPad support with applications through MobileIron or Apps@Work• Work closely with leadership in making sure all larger issues or non-issues are addressed in a timely manner• Support WebEx/Teams meetings on-site and off-site• Solely provide in-house support for Cynosure and work closely with the new IT team with training and providing resources as needed during the divestiture• Provide “White Glove” assistance to VP’s and Executive Admins

• Learn data entry and NOVA check-in software Greet/check in clients as they arrive• Troubleshoot and conduct technical services on various electronic devices Provide detailed and easy to understand information to clients• Collaborate with team of peers to give clients the best experience possible

Food delivery

Sold computers and accessories. Held classes and events in store for customers on products and games.

Took phone orders for small business products, such as checks, imprinted paper products, etc.