Michael Culhane Email & Phone Number

Rouses Point, NY, US

Tysons, Virginia, US

Montreal, Quebec, CA

• The Data Systems Coordinator role is the evolution of my previous role of Data Analyst. I serve as the point person for all things data in the organization, from business applications to analytics. Though much of my.
• Managing and mentoring a team of three developers, one project manager and one data analyst.
• Articulating a strategic vision for data systems in the organization and managing projects from conception to completion that realize this vision.
• Guiding the organization's digital transformation efforts, primarily with ServiceNow and Salesforce.
• Serving as the ServiceNow platform owner, architect and developer (ITSM, scoped applications, Business Rules, UI Pages, Script Includes, Catalog Items, Service Portal Widgets, etc).Accomplishments
• Coordinated the selection and implementation of ServiceNow as the organization's primary digital transformation tool (other platforms evaluated: MS Power Platform, Salesforce, Nintex).

Montreal, Quebec, CA

• Though I was hired as a data analyst, my role quickly broadened to include the responsibilities of a business analyst, project manager and application architect. Responsibilities:
• Understanding and documenting organizational processes.
• Evaluating new software solutions for the automation of organizational processes.
• Coordinating the implementation of new software solutions as well as feature updates to existing solutions.
• Serving as the Salesforce platform owner and architect.
• Extraction and analysis of student and employee data in ad-hoc reports and dashboards.

• My journey in this organisation involved all the interpersonal dynamics of living in community. In addition, my ministries largely focused on being present to those who are marginalized:
• Pastoral care of elderly and children in multicultural neighborhood of Montreal (Saint Michel)
• Presence among the homeless and underprivileged with les Missionnaires dans la rue (Québec) and the Saint Vincent de Paul Society (Ottawa & Montreal).
• Presence among those in substance abuse recovery at Maison Arc-en-ciel (Québec) and Jericho Roads (Ottawa).
• Service to migrant farm workers and their families with the Catholic Worker (California).
• Creation and maintenance of websites and media using PHP, Wordpress, MySQL and GIMP.

I left the business world to focus on service. I lived in the Emmanuel community with 20 other men, some of whom were recovering from addiction, homelessness and/or immigration irregularities. Living in community involved conflict resolution, discussion, and improving interpersonal skills. While living in this community, I put my technical skills to use in.

• When the former head of the software development team suddenly left and took half of his staff with him, I was tasked with rebuilding. This position involved a lot of motivating and people-management, however I still.
• Hired eight developers in Canada and Costa Rica to bring staff up to 15.
• Managed two supervisors, one in Canada the other in Costa Rica.
• Budgeted $1 million annually.
• Application support and project management for transactional website, snail mail marketing campaigns, payments platform, and in-house CRM.
• Served as the primary point person between the business side and IT development.

• In my previous position as IT helpdesk manager, I became increasingly involved in the business side and was thus asked to serve as manager of the payment processing and security department.
• Managed a team of 60 call center agents handling high frequency web and phone transactions by credit card, bank wire and ACH.
• Worked with software development team to integrate new payment methods and to automate payment security. The payment system was an in-house.NET application.
• Analyzed transaction data using SQL, Excel and SPSS to refine security rules.

• Managed a team of 8 technicians supporting a 24/7, 200 seat call center as well back office, accounting and administration.
• Responsible for entire IT infrastructure, including desktops, network, WAN, phone system, power backup (generator), HVAC, cabling and procurement.
• Remained hands-on while managing staff.Environment: Citrix, Avaya, Office, Juniper, Cisco, IIS, MS SQL, Custom.NET applications

• Supported a variety of applications for 80 traders covering securities, derivatives, fixed income, FX and a post on the floor of the NYSE.
• Supported middle office and back office users.
• Collaborated with teams in London, Paris, New York and Hong Kong.
• Successfully passed Series 7 General Securities Representative Exam.Environment: Windows, Citrix, Office (especially Excel), TCP/IP, Solaris