Michael Cunningham Email & Phone Number

Assisted new and existing customers with questions about banking services. Assisted existing customers with questions pertaining to their accounts, such as reversing transactions, reissuing compromised debit and credit cards. Responsible for resolving customer complaints and handled any queries.

Investigated instances of fraud while conducting risk assessments and reconciled accounts. Assessed transactions to identify fraudulent transactions to optimize the proper analysis and needed reviews. Monitored transactional records and documents and records including sourcing and identification. Supervised a team of twelve associates monitoring production.

Handled new hire processes including new hire training and development, plan and conducted new hireorientation, provided all forms of paperwork that needed to be completed. Assisted with payrollmanagement, compliance, and workplace safety trainings. Assisted managing recruitment and selectionof staff, and administered HR policies and procedures.

Provided crisis support services to consumers receiving 24/7/365 crisis services. Assisted with detoxification programs, SA residential, facility-based crisis, and mobile crisis. Performed crisis observations and ambulatory detox programs. Supported medical and clinical staff to provide motivational counseling. Completed assessments and direct.