Michael Curson Email & Phone Number

Norfolk & Cambridgeshire, Uk

Key Achievements to date: • Opened a brand new 10,000 sq ft retail park store with a new labour model to control headcount which was then rolled out across all stores in the UK• Consistently achieved 100% KPIs in years 1 and 2 of opening the new store, resulting in being one of only four managers across 880+ stores in UK to win the company Regional Incentive (4-day Presidential trip to Verona with Sir Malcolm Walker CBE and the Board)• Recruited, developed and trained the… Show more Key Achievements to date: • Opened a brand new 10,000 sq ft retail park store with a new labour model to control headcount which was then rolled out across all stores in the UK• Consistently achieved 100% KPIs in years 1 and 2 of opening the new store, resulting in being one of only four managers across 880+ stores in UK to win the company Regional Incentive (4-day Presidential trip to Verona with Sir Malcolm Walker CBE and the Board)• Recruited, developed and trained the Senior Supervisor who subsequently became the Store Manager when I progressed to the next challenge• Transformed a challenging store which was deemed a ‘red risk’ on performance, standards and people to ‘green’ within six weeks, increased all KPIs from 0 to 100%• Gained Centre of Excellence Manager status where trainee Store Managers are developed and signed off; my stores also became Centre of Excellence stores• Awarded Best Store Manager of the Year in March 2016 out of 172 stores in the region• Invited into the company ‘Progression’ programme to become an Area Manager-in-training which involves planning and chairing Area meetings, acting as Area Manager to cover leave, etc. and successfully managing problem stores.• Transformed the most complex, city centre store in area through re-shaping the profile of people and robust performance management. This resulted in the most successful Christmas period ever in 2016 and two team members have progressed to join company apprenticeships. Show less

King'S Lynn

Responsibilities:• Form part of a team to oversee the new build of a 72,000 sq ft flagship store opened in November 2012, including the recruitment and training of 480 new colleagues• Manage a department with a weekly turnover of £400k - £800k in a superstore averaging £60m - £70m per annum• Lead, manage and coach a team of 28 direct reports• Deliver department scorecards with metrics such as availability, shrink and wastage budgets• Manage secondary space and deliver… Show more Responsibilities:• Form part of a team to oversee the new build of a 72,000 sq ft flagship store opened in November 2012, including the recruitment and training of 480 new colleagues• Manage a department with a weekly turnover of £400k - £800k in a superstore averaging £60m - £70m per annum• Lead, manage and coach a team of 28 direct reports• Deliver department scorecards with metrics such as availability, shrink and wastage budgets• Manage secondary space and deliver promotional stuntsKey Achievements:• Achieved full green scorecard against KPI targets since opening in November 2012, with the Dry Goods department delivering 11% year on year growth• Gained 100% in the Talkback survey which gauges positive feedback in terms of communication and colleague engagement• Personally led and coached the store’s development group comprised of high achieving band 2 colleagues; successes include two fully signed off team leaders plus two further team leaders in training• Became the pre-appointed training manager for the region to act as a sponsor and coach for trainee managers Show less

Norwich, United Kingdom

Responsibilities:• Take control of 8 van operation and underperforming team of 75 colleagues to successfully deliver the online business for the region• Be responsible for a budget of £6m per annum from online sales, equating to 10% of all store turnover which averaged £50m - £60m per annum• Provide store management where required to ensure adequate support and cover is available• Ensure a quality customer experience is delivered to those customers choosing to shop online as… Show more Responsibilities:• Take control of 8 van operation and underperforming team of 75 colleagues to successfully deliver the online business for the region• Be responsible for a budget of £6m per annum from online sales, equating to 10% of all store turnover which averaged £50m - £60m per annum• Provide store management where required to ensure adequate support and cover is available• Ensure a quality customer experience is delivered to those customers choosing to shop online as opposed to in storeKey Achievements:• Implemented Personal Development Reviews (PDRs) followed by a robust performance management process to shape the team into a performing operation• Recruited, trained and then continued to coach 20 new colleagues to better fit the needs of the online business which provided cost control and improved culture and morale• Overachieved budget by 25% within the first year• Successfully managed the transition from a paper-based delivery process to an electronic one, ensuring a faster and more accurate service for online customers• Excelled at customer experience and was rated Top of the Region for MCM (Mystery Customer Measure) and achieved the Grocer 33 award Show less

Hunstanton, United Kingdom

Responsibilities:• Manage the transition of the newly acquired store from the Rainbow Estate, including the TUPE of 30 colleagues• Oversee the day to day running of the 9,000 sq ft town centre store with an average turnover of £120k - £180k per week• Manage cost lines including waste, shrink, labour and store controlled costs• Provide financial management and reporting around the P&L, stock control and cash office routines• Manage all third party contractors• Create and… Show more Responsibilities:• Manage the transition of the newly acquired store from the Rainbow Estate, including the TUPE of 30 colleagues• Oversee the day to day running of the 9,000 sq ft town centre store with an average turnover of £120k - £180k per week• Manage cost lines including waste, shrink, labour and store controlled costs• Provide financial management and reporting around the P&L, stock control and cash office routines• Manage all third party contractors• Create and maintain links with the local communityKey Achievements:• Overachieved sales by 50% within the first year of opening• Rated in the top 5 for the company MCM (Mystery Customer Measure) for four consecutive years, placing 1st for two of those years• As a high performing manager, was seconded to numerous stores across the country to drive performance, including: - East Ham (4 weeks) – implemented rigorous stock control and replenishment processes in a ‘problem’ store to improve scorecard/KPI scores and the customer experience - Burton Latimer (6 weeks) – heavily involved in the opening of this new high street store assisting with recruitment, training and process implementation• Led a successful Charity of the Year campaign focused around a local community charity (Lord Mayor’s Fund) Show less

King'S Lynn, United Kingdom

Responsibilities:• Manage the day to day running of the town centre store with an average turnover of £60k per week• Provide line management and leadership for 20 colleagues• Working alongside the Store Manager to successfully deliver the scorecard and meet KPIs• Manage the recruitment and training of new colleaguesKey Achievements:• Quickly progressed from colleague to Duty Manager within 12 months• Consistently delivered green KPIs across the… Show more Responsibilities:• Manage the day to day running of the town centre store with an average turnover of £60k per week• Provide line management and leadership for 20 colleagues• Working alongside the Store Manager to successfully deliver the scorecard and meet KPIs• Manage the recruitment and training of new colleaguesKey Achievements:• Quickly progressed from colleague to Duty Manager within 12 months• Consistently delivered green KPIs across the store• Successfully managed and coached the team, developing a full time colleague to a Supervisor position• Supported the company by acting as Store Manager in stores across the Norfolk region to provide cover when required Show less