Responsible for the development of business relationships with appliance dealer in New England and New York with selected dealerships throughout the country. Providing exceptional support to the dealers all with a focus on driving sales through the focus on the customer experience. Development of business relationship with major Regional and National buying groups. Negotiations of buying programs with Regional and National buying groups and International Internet companies.Providing support to Territory Managers throughout the United States in market development, product marketing and product knowledge.Providing product knowledge to dealer associates on extensive lines of the most innovative appliance products in the industry from refrigeration, ranges and compactors to ventilation. A strong focus on the outdoor living environment from grills and pizza ovens to refrigerator, wine reserves and beer dispensers.

Responsible for store visitations to Full Line Sears stores in Northern New England and New York.Conduct on boarding and NHW Orientations for both hourly and salaried new hires. Moved on boarding time line from 10 days to 2.7 days from 2015 to 2017. Supported Region VP/GM and Market Leader's Team in resolving tracker outliers.Provided Market and Managers with first person coaching on the development of action plans based on outlier reporting and retail training needs. Became the Training and Development single point of contact within all stores and MarketResponsible to ensure that training initiatives and processes are in full compliance with applicable laws, regulations and company policiesCoordinated effective training by ensuring that appropriate Market and Store subject matter experts are identified. Conducted training events involving participants from 50 to over 150 participants, coordinating events with multiple vendor participation. Developed and conducted Train the Trainer programs for the New England Region utilizing webinars and SKYPE sessions. Deliver associate training programs to New Hires, ASM's and GM's. from orientation to comprehensive soft skill sets, product knowledge programs and performance training. Conducted HIPO training to develop leadership teams within the organization.Partner collaboratively with the Learning organization, Human Resources, and Store Operations to proactively identify training gaps and develop training programs to resolve gap knowledge and performance. Conducted Business Acumen training for store leadership including profit analysis and Round table discussions. Focused upon training delivery consistency, quality, and effectiveness as measured by time to competence, associate engagement and new hire retention. Moved training completion from 60% complete in 2015 to over 85% completion in 2016Recommends updates to existing training material for continuous improvement of courses and programs.

•Responsible for New Store development from permitting, store layout, hiring, installation, merchandising, operational management and compliance management. Managed District shrinkage control at 0.0044% level in 2012 and 0.0038% in 2013.District sales increase for 2012 at 27.4% above plan, ranked #3 of all Districts for sales growth in the country out of 188 districts. District sales increase in 2013 at 28.9% above plan and ranked in top 5 of all Districts in sales growth in the country out of over 190 districts. •Conduct Management training to develop store managers with exceptional management skills in recruiting, training, merchandising and operational functions. Conducted asset audits in both cash management and inventory to insure operational efficiencies and compliance management practices were always followed.•Conducted store audits to insure compliance with all company policies, procedures and programs.

•Responsible for the data collection for surveys by the U.S. Census Bureau in New Hampshire.•Interview households and persons at scientifically selected addresses on population trends, employment, income, health, housing, business and other specific data collection fields as directed by the US Census Bureau. Interviews may be conducted both in person and by telephone.•By second month as Field Representative I was competing projects ahead of schedule and assuming case loads for other areas. By the third month I was selected to conduct additional surveys for the US Census•Rated in FY 2012 at a production rate of 110.75%, a direct result of completing both all personnel assignments and assisting with follow up assignments of other Field Representatives. Rated in FY 2012 with a 87.15% assignment closure rate for field data collection.

•Responsible for the total 2010 Census operation within the State of Vermont, including management of multiple complex simultaneous operational projects, data collection for the 2010 Census count, management of all administrative functions from recruiting, selection, training, HR function, data collection and quality assurance/compliance. As census manager I managed over 18 Field Operations Supervisors (D/M's), 85 Crew Leaders and over 2000 field based and office support employees during the 2010 census operations. I was responsible for all public relations activities including media interviews, speaking engagements at community events and with community leaders, on the benefits of complete census count.• Selected as one of four managers in the country to testify for the U.S. Census Bureau in Washington DC on 2010 Census operations and proposed 2020 Census planning.

Responsible for the field data collection for the 2010 Census Operation within the State of New Hampshire. Responsibilities included recruiting, training, operational management of the field data collection process for the 2010 Census Operation.

Responsibe for the quality assurance process of the data collection for the 2010 Census operation within the State of New Hampshire.

•Managed operations, development, and marketing for multi-store national branded store chain and warehouse, included recruiting, selection, training and performance evaluations to maximize customer service, sales development and compliance with company policies and procedures. Provided proactive leadership and sound judgment on day-to-day management of organization. •Developed Marketing programs that I sold directly to corporate and independent retailers throughout the country utilizing POS database mining and CRM programs. I directly wholesaled merchandise to corporate and independent retailers that supported the marketing programs and developed incremental sales for the clients. •Worked with business retailers throughout the country on merchandise trend analysis, product selection and merchandising. Traveled extensively throughout the country for both business prospecting and business analysis.•Developed and monitored Customer Focused metrics to insure high quality customer service was always a priority. Recognized in national retail publications for exceptional customer service performance. Awarded the Retail Excellence Award, as top multi-unit retailer in the country for exceptional customer service performance by a multi-unit retail team.•Thrives in a fast pace, multi-tasked environment with focus on problem resolution and the ability to execute on tight timelines, strict deadlines and within all budget parameters. •Managed the day to day activities including inventory control, supply chain management and visual merchandising. •Working closely with managers on training, team development. Identified training needs by working with key store management and corporate management and develop overall annual training strategies and training budgets.•Planned and managed all sales meeting and training that focused upon sales development strategies to insure sales goals were always a focus.•Developed and managed in-store marketing events.