Monitor network performance and maintain network securityInstall, configure, and maintain computer hardware, software, and peripheralsTroubleshoot and resolve IT-related issues reported by usersManage user accounts, access rights, and security settingsEnsure the availability of network resources and servicesInstall and configure network hardware, such as routers and switchesMonitor system performance and security logsTrain users on new hardware and softwareResearch and recommend new IT technologies and solutionsWork with vendors to resolve technical issues

Team & Individual Performance Management: Lead and support assigned experts to consistently meet and exceed performance objectives. Provide effective coaching, feedback, and ongoing support to minimize escalations and handle escalated calls to achieve optimal results.Performance Metrics Management: Utilize performance metrics and measurements to drive team success. Apply business acumen and sound judgment to balance the achievement of key metrics while resolving customer issues effectively.Career Development & Coaching: Partner with leadership development staff to provide meaningful career and professional growth opportunities for assigned experts. Actively coach, observe, and develop experts through day-to-day engagement and in-the-game coaching to ensure expected behaviors and outcomes are met.Employee Retention & Performance Inspiration: Leverage recognition, coaching, and training tools to lead and inspire experts and coaches, fostering a culture of high performance and employee retention.Collaboration Across Teams: Work collaboratively with other coaches to ensure a seamless customer experience, ensuring coordination and cooperation across the shared customer base.

Serve as a senior IT Specialist providing specialized support and training of a wide range of technical and professional functions supporting enterprise, desktop, and end-user computing devices.Provide multi-media support services and end user hardware support services and training to multiple organizations.Coordinate incident reporting and resolution with the subject-matter experts in other departments as well as other Help Desks and vendor technical support.Configure, deploy, test, and repair hardware for end-users including CPU's, monitors, laptops, printers, scanners, and other peripheral devices.

Designing and installing computer networks, connections and cablingTroubleshooting system failures and identifying roadblocks in the networkFixing problems in LAN infrastructure and testing and configuring softwareMaintaining and repairing hardware including peripheral devicesEvaluating network performance to improve the networkScheduling upgrades and maintenance without interrupting business workflowProviding technical direction and giving training to coworkers about network systemsWorking with vendors to get needed equipment for the networks and systems

Develop training curriculum and materials and implement training sessions at deployment sites, including Train-the-Trainer.Maintain project time frames, budgeting estimates and status reports. Manage resources for projects, such as computer equipment and employees. Coordinate project team members and develop schedules and individual responsibilities.Implement strategies that deliver projects on schedule and within budget. Using project management tools to track project performance and schedule adherence. Organize meetings to discuss project goals and progress.

Review diagnostics and assess the functionality and efficiency of systems.Implement security measures.Monitor security certificates and company compliance of requirements.Offer technical support to company staff and troubleshoot computer problems.Install and update company software and hardware as needed.Anticipate and report the cost of replacing or updating computer items.