Michael D. Email & Phone Number

Chiang Mai, Thailand

Nomad

Open to short term consultancy offers in Asia and Australia

Melbourne Australia

IP TECHNOLOGY SERVICES is a small general consultancy that has a number of associates that are specialists in their own right giving IP Technology Services a very broad range of expertise. We have been in business since 2004.Clients of note:HPSalesforce AustraliaVOIPAlcatelAIA MalaysiaAIA ThailandCIGNA AsiaCWA ThailandSpecialising in ICT Consulting: Voice and Data Network Design Design Verification Data Centres:- Hosting, CoLo, Saas, DR IP Contact Centres IP Telephony Unified Communications/PresenceManaged ServicesProject ManagementProduct TrainingClient Acquisition/Retention/Account ManagementBusiness DevelopmentSales Training and CoachingVoice, Video, and Data Convergence

Melbourne, Australia

Taken up part time retirement, Just not ready for full time yet.Contact CentresProject Management

Melbourne, Australia

To retain and grow the existing contracted base. To provide proactive and reactive advice and assistance to the existing client base. To work with service providing areas within the company.To ensure the highest level of customer satisfaction. To manage the end to end retention process, to develop and implement account governance across the installed base.

Melbourne, Australia

Specialising in Voice and Data communications with a strong emphasis on Data Centres and Data Networking.Mentor to other professionals.No 1 in Sales Acquisition Victoria 2011

Specialising in Network services, design, implimentation, aquisition, and renewal. Working with a team of Sales Professionals successfully running a multi-million budget.

Voice Video and Data ConvergenceContact CentresUnified CommunicationNetworks Video, Voice and DataProfessional Services / Managed ServicesHosted SolutionsSaaS

My primary role was to ensure that the Salesforce Professional Services team was always front of mind for Contact Centre Consulting. The development of Business Opportunities outside of the internal company requirements. Specialising in Contact Centre Services, Genesys Contact Centre Software, and Alcatel IP Contact Centre Hardware and Software.

Virtual Private NetworkingBusiness Solutions Design:Contact Centres Large/complex voice and data solutionsMentoringHosted IP VoiceData Centre ServicesNo 1 Sales Acquisitions

Create and build the Voice and Data Sales TeamBuild a multi level Project teamProduct DevelopmentSales Development

Specialising in:Client retention and growthClient satisfactionEnd to End Contact Centre Design and ImplimentationLarge Scale PABX'sNetworkingVoice Over Frame / ATM / IPProjectingManaged Services / Professional Services

Set up and ran the Australasian Channel from a zero base

To provide timely political and Industry advise to the MinisterManage Major Projects as directed by the MinisterChange ManagementRecommend and Impliment reforms to the relevant departmentsPress RelationsIndustrial Relations

Large Contracts Executive Project Manager (us$50 mill plus)Complex ProjectsContact Centre SpecialistPeople Management Change Management

Advanced Diploma Project Management

Cert Iv, Training And Workplace Assesment

Associate Diploma Electrical Engineering, Telecomminications

Activities and Societies: ATEA, Society of American Military Engineers.