Michael D. Email & Phone Number

Kingdom Of Bahrain

1. Responsible for coordinating IT Audit Programs (establishing and managing Self Audit and Compliance programs), Ongoing improvement of Audit matrices and identification/resolution of Audit gaps2. Facilitating the development and maintenance of IT policies, procedures and processes, based on best practices; supporting the IT Strategy and meeting Audit and regulatory compliance requirements3. Manage the IT Governance and Control & Compliance activities as required by management4. Manage the existing Disaster Recover IT assets for capacity problems and incidents, data integrity, facilities and operations to ensure continuous and uninterrupted systems availability to the users in the DR5. Responsible for updates on the procedures related to DR Site operations.6. Responsible for the coordination between IT and the Operational Risk Team for DR/BC live exercises7. Responsible for co-ordination and mitigation of IT Operational Risks events.8. Collaborate with key stakeholders to validate, verify and address audit findings, control deficiencies and remediation plans.9. Define, implement and maintain the IT service catalogue that contains the information about existing IT services.10. Conducting and completing the Quarterly “Compliance Risk Self Assessment” for the IT Division11. Responsible for facilitating the development and maintenance of IT Service levels to ensure compliance with the organization's IT strategy, policies, standards, and procedures.12. Support the IT governance efforts of the Head of IT-Governance e.g. IT Strategic planning (alignment to Business Strategy), Assess and manage IT Risks, Monitor and evaluate IT Performance, Coordinate ad-hoc IT resources requirements etc..)13. Assist in the evaluation and implementation of IT Governance led projects and initiatives (e.g. ITSM)

Kingdom Of Bahain

1. IT Change and Release Management2. IT Disaster/BCP co-ordination3. Custodian of the IT Risk Register, IT Operational Risk and internal/external Audit findings4. Custodian of the IT Service Level Agreements (SLA) and Operation Level Agreements (OLA)5. Risks and Resolution management6. IT Service and Continuity management7. Demand Management8. IT Performance Measurement & Reporting9. Meeting IT Security Compliance requirements

Kingdom Of Bahrain

Vice President (VP), Line Manager and Program Management across all application Project deliverables. Also involved in the Banks ENJAZ Project which constitutes the revamp of existing legacy applications with the best of the breed in the market and the implementation of applications related to the banks envisaged move towards extending into the Retail Banking sector.GIB's ENJAZ Project:+ Involved in the respective BRS preparation, RFP's, vendor evaluations and grading for final selection.+ Coordination of ITA Work-Stream Manager(s) deliverables to IT-PMOITA Department Management and Coordination:+ Assuming he the responsibilities for ITA-Head when required.+ Program Management for ITA related deliverables across all ITA sections.+ Line Manager for the four ITA sections i.e. Front-Office (e.g. Treasury, Market & Credit Risk, Trade Finance, Moody's Analytics, Payroll, MIS Reporting), Web and Intranet (e.g. Complinet, File-Net IDMS, Operational Risk, Web Reports), Middle Office (e.g. Fixed Assets, Accounts Payable, Islamic Banking) and Back Office (e.g. Midas Core Banking)+ Introduced effective systems management via automated alerts+ Performance and productivity improvement by setting up a rotation strategy to meet the departments SLA and OLA agreements.+ Team-building - Inculcated team leadership amongst Project Leaders and mentoring for existing staff+ Problem-solving and decision-making (introduction of issue escalation)+ Prioritization of business and department requirements (including interactive meetings) to meet immediate goals

Line Manager & Program Manager, of the in-house, IT-Application Development and Support Department (comprising of Front Office, Back Office, Middle Office and the Web & Intranet teams). + Managing the IT-Applications department project deliverable as a whole i.e. prioritization based on business/management directions, available resources and existing IT priorities (e.g. User development requests, Critical support requirements, Audit recommendations, System upgrades, DR & BCP exercises etc.).+ Managing new/existing Project level requirements (i.e. initial scoping, arranging resources for fast-tracking, periodic monitoring at pre-determined milestones, delivery to the user and update of lessons learnt).+ Internal and External liaison/executer of periodic Technical, System Development, Change Management Audits (In-house Auditors and E&Y/KPMG).+ Administrative responsibilities related to controlling and approving System Change requests, Support related escalations (escalations of resolutions on hold/frozen), Management, reporting and rectification for Operational Risk and Key Risk Indicators, Team/resource management, preparing ITA budget requirements, Team appraisals etc.

Kingdom Of Bahrain

Appointed as a Manager (Team Leader) of the Front Office team (was subsequently promoted to the position of AVP). The Front Office team handles the MIS and Strategic reporting requirements of the Bank, with the inclusion of support and development for the Treasury Dealing (Acumen) and Trade Finance (Eximbills) Systems.Job responsibilities are including but not limited to the following:+ Planning, execution, monitoring and prioritizing Team level deliverables.+ Involvement in the System change requests (initiation, evaluation, best approach. monitoring and implementation). + Review/follow-up with team members on the progress of requests.+ Appropriate Production Application support during and after office hours (for all branches).+ Regular review of existing procedures and advice to enhance/cover new areas which are applicable to the Front Office teams area of deliverable.+ Panning and executing non-development related activities e.g. Operating System upgrades, restructure of existing IT solution architecture (to increase efficiency).+ Addressing Audit recommendations, system upgrades, DR & BCP requirements).

Gulf Bank Kuwait - Kuwait

Project Leader: ‘FNS Bancs’ - Retail Banking system (January 2000 Till December 2000)+ Development and Customisation of the Retail Banking System+ Analysis and customisation for System performance related areas (Cheques processing module)+ Creation of New Pro-Cobol Modules for CIF (Customer Information) i.e. Screens, Intermediary I/O programs and customisation of the Existing Base Level I/O routines+ Analysis and Design of the SQL level reporting that runs off the ‘Bancs’ Master/Variable Datasets+ Support Member (3 member support team) for the Credit Card Application+ 2nd Level Support member for the Bank’s Credit Card System ‘MultiXpac’+ Handling of customisation requests for User Reporting+ Investigation and resolution of issues related to the X25 Data Transmission protocol used by the Application+ Core Member of the GBK Data Warehousing Team+ Worked on the Data Warehousing project (off-loading of the ‘Bancs’ PSIMAGE file to a specially prepared Oracle Database) which was extensively used for Statistical Analysis on performance using Business Objects.

Gulf Bank Kuwait - Kuwait

Y2K Project Leader: ‘FNS Bancs’ - Retail Banking system (June 1998 Till December 1999)Single handed investigation/customisation/alpha testing of the ‘FNS Bancs’ Application for Y2K compliance+ Handled the environment set-up/upgrade requirements i.e. upgrade to MF-Cobol for Unix 4.0 Revision 6, ‘C’ Compiler R3.0c, compiler and related ‘C’ scripts to generate the run-time (interactive) module for the Y2K compliant version of Oracle, Application code ‘COBOL’ upgrade, compilation of ‘FNS-Bancs’ scripts, Precompilation of imbedded SQL source code i.e. DBIO programs, Screen Compilations and Screen Building, Unit Testing (Online and Batch), End-Of-Days and Start-Of-Days to catch any irregularities.+ Identification and rectification of Non-Compliant Code i.e. using basic scans.+ Conducting of modular testing with expected results and batch data comparisons (pre/post processing) etc.+ Coordination with Test-Team for User Acceptance testing and addressing any issues that surfaced.

I.T. Division

Initially (i.e. from January-1995 to January-1998) I was the single resource dedicated to the development and the 24 hour support requirements for the banks newly launched Retail Banking solution i.e. FNS-Bancs.Data Migration+ Handled two Data Migration projects, the first one done from the then existing ‘Uni-Bank’ System to the FNS system; the second was when Commercial Bank of Oman (FNS) took over the ‘Oman Savings & Finance Bank’.Development/customizations+ Created all the End-Of-Day and Start of Day batches+ Customisation of the ‘Loan Deferral/Wavier’ module so that the same could be available by Product’+ Customization for the Trickle-Feed module (enhanced the application to post branch level GL entries, opposed to a combined summarized GL entry)+ Automation to provide Branch Wise Reporting (bulk report splitting) and re-direction to branch queues+ Designed and developed all Central Bank Reporting requirements+ Designed the Stub-GL Reporting, Daily Transaction wise reports generated for Nostro and Central Bank Account reconciliation’s+ Created the Inter-Teller Branch Report+ Created the Relationship Manager-wise reporting+ Created the Branch Wise Customer Transaction Report (from branch commissioning till date); for Audit purposes24-hour support+ 24 hour, On-call support. Critical issues escalation’s/mitigations had to be handled by myself after receiving directions via telecon. from the vendor base in Australia.

I.T. Divison

Programmer: In-House Retail Banking SystemBank Muscat had an in-House COBOL Application developed on the NCR 9600-IPX, which was then ported to the NCR-3455 UNIX-Box (running a simulated NCR-9600 environment via the NCR patented ‘Galaxy’ platform).Part of the 4 member team that handled the customisation and development in COBOL 85/74 running on the NCR-9600 IPX which was then ported to the NCR-3455 Unix Box on a simulated IPX platform named ‘Galaxy’+ Support and Development of the Bank’s Promotional Prize Schemes “Al-Mazoyona” (one of the first Banks to initiate the same in 1992)+ Single handed preparation of the Banks Data for migration to the Society General System (that was being used by the former Bank-Al-Ahli) when both these banks (Bank Muscat and Bank Al-Ahli) merged

It Commercial Divison - Lucknow - Uttar Pradesh - India

[Designation: Project Officer]A Core member of the commercial wing dealing with the administration and supervision of the UPTRON ACL (Academy of Computer Learning – 70 Centres in India: year 1992). The job involved the administration of the Examination system for all the Centres of the Academy, Training of Faculty members, Organizing Corporate Trainings and Technical Audits of the Centres.[Designation: Junior Officer]Implementation of the Government of India’s CRISP (Computerised Rural Information Services Package) Project via satellite throughout the State of Uttar Pradesh

Certified Information Systems Auditor (Cisa)

Activities and Societies: Certified Information Systems Auditor (CISA). Score was in the top 10 percent of those taking the exam. Was.

Bachelors Degree In Commerce

Project Management ‘Scheduling And Cost Control’

Course In Influencing Behaviour

Itil V3 Foundation, Itil V3 Foundation

I.T. Project Management

Building High Performance Teams

Problem Solving And Decision Making Techniques

Aml & Combating The Financing Of Terrorism

11I Financial Analyzer: Administration (On Site At Gib) - May To June -2005

Business Continuity Planning

Oracle 9I Discoverer Administration (On Site At Gib) - May To June -2005

Oracle 9I Warehouse Builder (On Site At Gib) – May To June -2005

Oracle Express Foundation (On Site At Gib) - May To June -2005

Oracle 9I Dba (Oca) From Oracle University (Prometric Centre) Apr 2004

Leadership Skills

Post Graduate Diploma In Computer Programming And Systems Design

Bachelors Degree In Administrative Law

Education record

Bachelor’S Degree In Administrative Law, Administrative Law