Michael Donnelly Email & Phone Number

Seattle, Washington, Us

While I have been on the job hunt for some time I am refreshing project management skills, delving into some personal social media campaigns, and taking time to truly know what I want to go after in my next professional endeavor.

Seattle, Washington, Us

Established and maintained fruitful partnerships with third-party developers by building trust and providing valuable feedback, enhancing player experiences. Managed competing priorities and maintained high quality by collaborating with both internal and external teams, employing diverse project management approaches. Built multiple existing and new franchises through production stages, ensuring coherence in artistic tone and themes.-Increased revenue for 3rd party publishing by leveraging unused content to release and marketing to followers.-Streamlined delivery process by creating a checklist for 3rd party developers to help ease production roadblocks and increase morale on various internal teams.-Eased bandwidth and increased morale by assisting other teams in building web pages, creating assets, and uploading content to social media platforms.-To ensure team accuracy and alignment penned and updated Studio/team Documentation for best practices.

Seattle, Washington, Us

Refined and developed skills while co-piloting research studies to analyze crucial interest points. Facilitated the implimentation of SDK tools with third-party development teams, fostering cross-functional communication. Collaborated with the Research team to compile a customer-facing survey, leveraging the gathered insights to update best practices and style preferences for crafting cherished content. -Built lasting relationships with new developers looking to showcase their content by providing excellent communication and building brand IPs.-Tactically and seamlessly switched priorities demonstrating strong leadership and risk mitigation all while communicating effectively to stakeholders on various levels.-Grew knowledge of industry standards by learning new skills and working with engineering teams on mobile platforms - IOS, Andriod.

Seattle, Washington, Us

Optimized customer experience, by observing weekly gameplay sessions, offering strategic feedback to senior producers. Documented team training and boosted efficiency by refining Standard operating procedures and onboarding guides for new teammates. Owned and managed stored sensitive data for secure distribution, ensuring confidentiality and compliance.-Expedited processes by eliminating redundancies found in workflows which lead to increased bandwidth.-Developed expertise in utilizing industry-leading software tools for project management, Scope, budget, timeline, Deliverables, and expectations. -Timely communicated accurate meeting notes to the team messaging action items and topics of conversation.

Seattle, Washington, Us

Testing software and games to identify and report bugs, glitches, and other issues. Document and track discovered issues, collaborating with development teams to prioritize and resolve them efficiently. Participated in regression testing to verify bug fixes and ensure overall product stability before release, contributing to the enhancement of the final product's quality and user satisfaction.-Built the test cases for Free-to-play testing from the ground.-Documented the changes made for the team.-Tracked and cleaned Jira projects and prioritized bugs.

Stamford, Ct, Us

My job involved providing exceptional customer service to guests, ensuring their comfort and satisfaction throughout their stay. I greeted guests warmly upon arrival, assisted with check-in and check-out procedures, and addressed any inquiries or concerns promptly and courteously. I handled reservations, room assignments, and special requests efficiently, striving to exceed guest expectations at every interaction. I coordinated with various hotel departments to fulfill guest needs, maintained cleanliness and functionality of public areas, and upheld the hotel's standards of excellence in hospitality, contributing to a memorable and enjoyable guest experience.-Established an exceptional first impression experience uniquely tailored to each guest.- Provided five-star service for each guest through account inquiries and any additional services needed -Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.-Professionally assisted Security during events and other unpredicted situations. -Created interesting and fun solutions for guests that built lasting memories.