Michael Garrett

Michael Garrett Email and Phone Number

Senior Business Delivery | Customer Services | Operations | Change Manager @ Hampshire County Council
hants, hampshire, united kingdom
Michael Garrett's Location
Rownhams, England, United Kingdom, United Kingdom
Michael Garrett's Contact Details

Michael Garrett work email

Michael Garrett personal email

n/a
About Michael Garrett

I would describe myself as a highly competent, motivated, flexible, proactive individual that enjoys working in fast paced environments often with conflicting priorities. I can learn quickly, take initiative, have strong organisational skills and extremely resilient.I have managed a variety of delivery teams successfully at Team Manager level and at Head of Department level with over 22 years of management experience. These roles have all been people focused with spans of control ranging from team sizes of 12 up to 51. My most recent area was 150 people in total with 10 direct line reports. I am passionate about managing and developing teams and individuals to fulfil their potential to be the best they can be. I have a track record of developing a strong people culture embedded throughout every team.I have thoroughly enjoyed the number of management courses I have successfully completed which focused on People Management, ranging from Emotional Intelligence, Behavioural Economics, practical working models to improve people performance and methods to build, nurture and encourage collaborative teams. I have successfully managed and delivered Tax Year End for more than 10 years in succession with each year providing new opportunities to develop and shape the next project. For me this is a perfect example of how my skills and attributes can be utilised from my Project Management experience and application of Prince 2, Emotional Intelligence when building and motivating a workforce, Lean application to continuously improve upon previous years and looking for opportunities to reduce waste and improve quality, Budget management, using my ACCA F1 & F2 knowledge to deliver a project within cost and my own personal resilience in a highly pressured and fast paced working environment, together with my organisational skills, decision making and ability to deliver. Improving current systems and developing new ways of working is fully embedded within all my teams as part of my team and departments Lean culture, all operating at greater efficiency and productivity levels with a high focus on customer outcomes. I have a number of Transferable skills which can be successfully applied across sectors and not just limited to “Financial Services”, all of which I believe will aide my future success and ensure I bring value into my next venture.

Michael Garrett's Current Company Details
Hampshire County Council

Hampshire County Council

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Senior Business Delivery | Customer Services | Operations | Change Manager
hants, hampshire, united kingdom
Website:
hants.gov.uk
Employees:
6708
Michael Garrett Work Experience Details
  • Hampshire County Council
    Transactional Finance Operations Manager
    Hampshire County Council Dec 2021 - Present
    Winchester, England, United Kingdom
  • Hampshire County Council
    Payments Team Manager
    Hampshire County Council Jul 2021 - Dec 2021
    Winchester, England, United Kingdom
  • Old Mutual Wealth
    Head Of Wealth Client Services
    Old Mutual Wealth Feb 2017 - Jul 2021
    Southampton, United Kingdom
    Accountable for the Investments Operation which consists of 9 Teams, averaging 20 people in size with 10 direct line reports managing 200 people in total. Responsible for the department budget of 4.5 million pounds each year, the Tax Year End project and most recently been a part of the successful largest transformation programme within the Financial Services industry in Europe to date.The Investments Operation covers a broad range of transactions from New Business to Closures, Servicing requests, Fee facilitation and the Re-Registration of assets. These transactions are carried out across all four of Old Mutual’s products.  Achieved a reduction in operating costs of £550k in 2020 (a saving of £1M in 2 years) with no detriment to customer service; achieved through lean efficiencies. Embedded lean methodology, with all teams operating at greater efficiency, productivity and effectiveness levels with a very high focus on customer outcomes. Accomplishing a further reduction of upheld complaints (40%) and increasing in quality figures to 98.43% during 2020. Established a continuous improvement agenda which delivers a material improvement in operational cost and quality each year (primarily through the adoption of LEAN principles). Exceeded all KPI’s, provided support to other departments and reduced the cost base on a year on year trend while taking an increasing volume of transactions (an additional 10% each year).
  • Old Mutual Wealth
    Team Manager
    Old Mutual Wealth May 2008 - Feb 2017
    Southampton, England, United Kingdom
    Controlled a team budget of £800,000 – 1 million pounds each year with spans of control ranging from a team size of 14 up to 51 people. Responsibilities included quality control, compliance, recruitment, absence management, holiday planning, presentations to the team and senior management, running daily huddles and meetings, audios with other departments, analysing the quality and accuracy of all transactions identifying areas of improvement, evaluating data for the team for accuracy, productivity, skills and actively working on efficiencies within the department. Managed a number of teams within Old Mutual Wealth which have been responsible for all partial withdrawals, closures and transferring policies to new plan managers.  Accomplished the successful delivery of the TYE project for 7 consecutive years applying Prince2 methods combined with Lean principles. Improved talent pool realised by the improved recruitment process refined year upon year, owning this workstream as the function Subject Matter Expert for external recruitment and the management population. Achieved the successful planning, design, implementation and delivery of a Southampton based team supporting an Isle of Man function with improved service standards and quality utilising project management experience. Successful implementation of key legislation changes – Data Protection, Retail Distribution Review and CASS (Client Asset Sourcebook), achieved through robust training, succession planning and team culture.
  • Natwest (Rbs)
    Financial Advisor
    Natwest (Rbs) Jun 2006 - May 2008
    Southampton, United Kingdom
  • Natwest (Rbs)
    Team Leader
    Natwest (Rbs) 2004 - 2005
  • Hsbc
    Senior Financial Advisor
    Hsbc Mar 2003 - Mar 2004
    Southampton, United Kingdom
  • Natwest (Rbs)
    Financial Advisor
    Natwest (Rbs) Sep 2000 - Mar 2003
    Southampton, United Kingdom
  • Natwest (Rbs)
    Customer Service Representative
    Natwest (Rbs) Sep 1998 - Sep 2000
    Southampton, United Kingdom
  • Stanley Casino
    Inspector/Croupier
    Stanley Casino Aug 1995 - May 1998
    Southampton, United Kingdom

Michael Garrett Skills

Financial Services Stakeholder Management Banking Pensions Relationship Management Strategic Financial Planning Mortgage Lending Investments Finance Management Leadership Business Analysis Savings Financial Risk Portfolio Management Retail Banking Wealth Management Sales Financial Markets Risk Management Insurance Equities Critical Illness Financial Advisory Retirement Planning Aml Life Insurance Customer Service Team Leadership Business Process Improvement Performance Management Financial Planning Strategy Process Improvement Project Delivery Change Management Project Management

Frequently Asked Questions about Michael Garrett

What company does Michael Garrett work for?

Michael Garrett works for Hampshire County Council

What is Michael Garrett's role at the current company?

Michael Garrett's current role is Senior Business Delivery | Customer Services | Operations | Change Manager.

What is Michael Garrett's email address?

Michael Garrett's email address is ma****@****sky.com

What skills is Michael Garrett known for?

Michael Garrett has skills like Financial Services, Stakeholder Management, Banking, Pensions, Relationship Management, Strategic Financial Planning, Mortgage Lending, Investments, Finance, Management, Leadership, Business Analysis.

Who are Michael Garrett's colleagues?

Michael Garrett's colleagues are Hannah Wickens, Linda Clarkson, Julie Woodley, Stuart Bland, Stephen Boyland, Lyndsay Fry, Zenia Pollard.

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