Michael D. Moore, Phr Email & Phone Number

Greater Los Angeles Area

• Part of a two person training team; serve as the primary facilitator for all programs (systems training, hard and soft skills).• Curriculum development of soft skills trainings including: Customer Service, Selling Skills/Telephone Consultation, and Time Management.• Conducting and maintaining documentation of training compliance for regulatory agencies (NCUA, BSA, OFAC, CA Elder Abuse) • Other duties include: reviewing procedures, testing of system upgrades prior to implementation, and providing climate feedback to the VP of HR• In 2009 added additional responsibility for staffing (sourcing, screen and background checks) for all opening at Telesis Community Credit Union and Business Partners LLC.

Burbank, Ca

• Responsible for implementation and improvement of training program for 390 co-workers in a single location.• Working with existing coursework, and utilizing new learning resources to create programs to develop Managers, Assistant Managers and Coordinators and build the bench strength to support internal promotions and company wide expansion (national and international).• Create professional development plans for of our mid and upper level management staff, and provide objective feedback on promotional readiness.

• Responsible for implementation of training program in 72 branches throughout the Los Angeles Market.• Utilizing new and existing coursework and learning resources to create programs to develop Operations Managers and build the bench of potential managers with candidates both internal and external.• Provide objective feedback on promotional readiness of our management staff.• Organizational Development Consultant to Market Director and Market Human Resources Manager.

Santa Rosa, Ca

• Summer Semesters 1996 & 1997• Mentored students in a pre-professional training program with the Theatre Arts Department, supervised daily operations of 6-show repertory season with over 200 student participants and a new production opening every 5 days running in true repertory, presented in two 650-seat proscenium theaters.• Pre-production duties included interviewing, hiring, and development of management staff, coordinating and executing season schedules, shop set-up, auditions, rehearsals, performances, social events, special appearances, and strike for a company of 200 members.

Houston, Texas Area

Ba, Dramatic Arts

Aa, General Education