Oversee the activities of a team of Customer Care Centre Consultants.Assist in ensuring the customer care centre is functioning at all times, documenting and reporting any interruption in service to the appropriate channel.Assist in maintaining clear and open two-way channels of communication with other departments of the bank.Act as the first contact person for all external customer queries.Ensure all queries from existing and potential customers are effectively and promptly resolved.Examine pertinent information and determine accuracy of customer issues and responsibility for resolution.Ensure effective provision of answers to questions and enquiries from the publicAssist in developing and maintaining a database of customers, providing support for effective customer profiling.Coordinate and collate the reports for the Customer Care Centre Team Any other duties as assigned.

▪ Manage multiple delinquent accounts for debt collection efforts ▪Keep track of assigned accounts to identify outstanding debts. ▪Plan a course of action to recover outstanding payments. ▪Negotiate pay of deadlines or payment plans.▪Handle questions or complaints . ▪Investigate and resolve discrepancies in payments or accounts.