Michael Davis Email & Phone Number

Castle Donington, England, United Kingdom

• SQL Reports created and designed for Customers requirements• Cloud Based WMS Design and configure• Carry out agreed configuration changes to the SnapFulfil system• Provide effective change and release management support for the Customer environments• Multiple project changes and design of across multiple customers• Assist and coordinate the testing of system changes and ensure their promotion in to the 'live' environment• To provide documentation for all phases of the change process• Review and manage builds and fixes for customer environment's• Provide input to the Continuous Improvement for future builds• Ensure SLAs and performance metrics are met for Customer Projects• Provide planned technical support for the Snapfulfil service for Customers after go live• Provide technical problem diagnosis/resolution for the Snapfulfil service for Customers• Provide coordination of service delivery and reporting

Scunthorpe

• Update and Maintain 28 VM's and Physical Servers• EDI system support and manage• Support External Cooking vessels (DC Norris)• SQL Server Maintain • Support a Print An ware solution (Papercut)• Provide effective change and release management support for the account• Multiple project management in various projects• To plan, manage and direct IT contractor resource in the account • Assist and coordinate the testing of system changes and ensure their promotion in to the 'live' environment• Manage service levels of all providers to TSC• Provide input to the Continuous Improvement acting as a conduit for operations colleague’s ideas• Ensure SLAs and performance metrics are in place for internal and external providers• Maintain Budget control for IT across the business• Manage a team of IT Technicians• Provide technical problem diagnosis/resolution for the 3 x Sites of TSC• HR Processes and Policy’s utilised to support Team• Assist in Maintaining the current Glorious Foods Website

Sherburn In Elmet

• Carry out agreed configuration changes to the JDA / RedPrarie Dispatcher eCom system• Provide effective change and release management support for the account• Multiple project management across multiple environments• To plan, manage and direct IT contractor resource in the account • Assist and coordinate the testing of system changes and ensure their promotion in to the 'live' environment• To provide documentation for all phases of the change process, encompassing; Impact Assessments, Functional Design, Technical Design, SAT & UAT scripts, Implementation Plans, Release Notes.• Review and manage service levels of all providers of the Ecom service• Provide input to the Continuous Improvement acting as a conduit for operations colleague’s ideas• Ensure SLAs and performance metrics are in place for internal and external providers• Input to IT Change Control Board to ensure changes to service or infrastructure are planned• Provide planned technical support for the JDA /Red Prairie Dispatcher Ecom service for Debenhams• Provide technical problem diagnosis/resolution for the JDA / Red Prairie Dispatcher Ecom service for Debenhams• Provide coordination of service delivery and reporting• Manage a Team of JDA Super Users supporting multiple environments• Fault Diagnostics and support for Operational SLA• HR Processes and Policy’s utilised to support Team• Developing Team Structure

Doncaster, England

Resource responsible to hit daily TargetsManage a Team of planners and Goods Flow Steerers Automated Silo overview and ControlControl and monitor KPI and Targets metDealing with Senior Management on Business Critical issuesProviding Training to new and existing staffDeal with Daily Senior Management TasksPush forward plans and ProcessesDealing direct with clientContinuous improvements to improve service deliveryMeet direct with Client IKEA Daily to discuss live issues

Barnsley, South Yorkshire

Team Leader of IT Systems TeamSuper User for Red Prairie WMS and WFM systemsDesigned and Maintain current Helpdesk System in AccessResponsible for Projects, Process, PractisesRDT/AMT Implementation and Support to businessDealing with Senior Management on Business Critical issuesProviding Training to new and existing staffDesigning and distribution of SOP’sAct up as IT Manager, in Manager’s absenceDealing direct with external contractors and clientsInstall and Maintain 400+ PC’s and other Hardware

Sherburn In Elmet

Controlling goods and DespatchStock control on computerised system (Coca Cola)Training of new staff in adminDealing with general security of site via gate houseDealing with various contract managers throughout the UKGenerating statistical reports for weekly and monthlyanalysis

Thorne Doncaster

Working in a multi contract warehouse, contracts include,B&Q, Hallmark, Amazon, SCJ, UnileverUsing state of the art computerised systems, Red Prairie andother logistic systems to control stock flowDesigned Database tools for use on contract and reportingSolving and issues problems from warehouse staffStock control of inbound and outboundTraining of new staff on Red Prairie & other softwareSuper User of Red Prairie System & MS SystemsRDT Setup and support

Bachelor Of Science (Bs), Business Information Technology

Activities and Societies: Sports Studied for Degree in Business Information Technology

Higher National Diploma, Business Information Technology, Merit

Activities and Societies: Sports Studied to HND in Business Information Technology

Nvq 1-3, Information Technology, Merit

Nvq 1-4, Typing, Merit