Michael Davis Email & Phone Number

Hayward

RSO ProjectCompleted the Win7 Refresh; making sure that every XP Desktop was re-imaged to Windows7.Deploying monitors, reconnecting printers and any other devices for the user.Provide accurate information on updates and status of issues. Installed RSO hardware devices to Kaiser Desktops.Used Kaiser Software, including, WARPT, CAPTUR, GHOST and SYMANTEC MANAGER

Build, deploy, and QA All in One, small form factor, cart, and wireless cart desktopsAssembled wired, wireless, and dual monitor carts.Deployed and tested Lexmark and Zebra printers.Configure and deploy Code Corp. and Honeywell hand scanners.MOB/ Hospital Go Live Support.Organize storage space and transfer supplies.Cable management.

Tier 2 AnalysisResponse to technical support questions and issues from prospective members, Brokers, Employers and Customers using KP.org.Communicate professionally with members, brokers, employers, customer user and coworkers to trouble shoot known issues.Provide accurate information on updates and status of issues. Track/update issues logs in tracking system. (Vantive/or Remedy).Collaborate with technical staff, both internally and externally to resolve outstanding issues.Monitored and enforced secure policies on information systems.Provide on call site support for critical KP.org site issue on a 24/7 rotational basis.Resolved complex issues.; Serviced multiple Banks of the West locations to upgrade operational systems with the latest technology.Installed and configured latest PC’s and laptops. Installed, troubleshot and upgrade software and hardware

Responsible for migrating data from one system to another. Provide accurate information on updates and statusSet-up Lexmark printers on networkProvided support to end-users meeting their requirements, identifying and resolving system issuesConferred with Executives to determine systems needs for data operations.

Install troubleshot and upgrade software, hardware and networking problems.Set-up and configured windows operation systems.Installed and troubleshoot network cabling base, local area network system and software.Transferring data from one operation system to another. Perform functional testing.Perform repairs at customer location site required by the Service Contract.Maintain up to date knowledge of PC hardware and software.