Michael Davis Email & Phone Number

The Test and Turn Up Technician supports the MetroNet’s core and client network(s) by working with Field Operations personnel and Provisioning to activate and trouble shoot end user services in a fast paced, team environment. Attention to detail and communication is of utmost importance.Responsible for using management, monitoring and troubleshooting tools and interpreting the results in order to successfully identify, understand and resolve customer, network and server problems and improve performance.Manage performance via the call queue related to internal activation calls from Field Operations.Continue to learn and update internal knowledge base of new services, equipment, and testing procedures.Working in Metasolv, Q-Manager, Adtran, Nokia, Telco Systems equipment, AMS, AOE, and other systems to facilitate job functions.Open to working shift assignments and supporting on-call

- Identified prospective clients and originated over 100 mortgage refinance loans totaling approximately $25M- Built extensive rapport with clients by addressing concerns, timely communication, and acting as a reliable and trustworthy resource regarding sensitive information- Actively managed continuous pipeline of around 15-20 loans on average, totaling approximately $5M in financing- Created and presented custom refinance programs based on the client’s current financial situation

- Identified prospective clients and originated over 100 mortgage refinance loans totaling approximately $25M- Built extensive rapport with clients by addressing concerns, timely communication, and acting as a reliable and trustworthy resource regarding sensitive information- Actively managed continuous pipeline of around 15-20 loans on average, totaling approximately $5M in financing- Created and presented custom refinance programs based on the client’s current financial situation

Cleveland, Ohio

- Identified prospective clients and originated over 100 mortgage refinance loans totaling approximately $25M- Built extensive rapport with clients by addressing concerns, timely communication, and acting as a reliable and trustworthy resource regarding sensitive information- Actively managed continuous pipeline of around 15-20 loans on average, totaling approximately $5M in financing- Created and presented custom refinance programs based on the client’s current financial situation

Westlake, Ohio