Responsible for building and maintaining relationships between IT and City communities. Areas of responsibility include Infrastructure, Communications (Network/Telcomm), Desktop Support, and Service Desk.

Manager of Workplace Services, End User Computing (for MGM Resorts International)Responsible for 85 employees (9 Managers/Supervisors, and 76 technicians/engineers) Responsible for desktop hardware/software support (24x7)Responsible for all Las Vegas Corporate sites (MGM Grand Laundry, Aviation, IT warehouse, etc.)Responsible for Xerox Project/Deployment team (MGM Resorts initiated hardware/software projects)Managed multiple projects spanning different properties and environmentsProvided vendor management and contract negotiations

Responsible for 38 employees (6 Managers, and 38 technicians/engineers) Responsible for desktop hardware/software support at Excalibur, Luxor, Mandalay Bay, MGM Grand, and NYNYResponsible for Mandalay Bay/MGM Grand Convention Network ServicesResponsible for management oversight of Circus Circus Reno, Gold Strike Jean, and Railroad PassResponsible for MGM Resorts Project/Deployment team (corporate initiated hardware/software projects)Assisted with hardware/software deployments for opening of City CenterImplemented new methods for auditing performance of technicians (pass/fail ticket review)Responsible for Computer Engineering statistics (Received/Completed tickets and SLA)On-site IT liaison for the Mandalay Resort Group acquisition (beginning 4/2005)Assisted in the transformation of the Mandalay Resort Group (MRG) IT support model to the MGM Resorts support model