Michael Dawson Email & Phone Number

Leeds, England, United Kingdom

Leeds, West Yorkshire, United Kingdom

Routing• Troubleshooting/maintaining William Hill’s MPLS - BGP/EIGRP/OSPF• Configuring static routes on the VRFs• Configuring BGP Multipath on routersSwitches• Configuring VLANs, port-channels/etherchannels, access ports on Cisco switchesSecurity• Configuring firewall rules on Cisco ASA / Checkpoint firewalls, and troubleshooting connectivity issues, including NAT/PAT for internal/external access• Configuring L2L VPN on the Cisco ASA for 3rd party connectivity• Setting up users for Checkpoint RAVPNLoad Balancing• Troubleshooting/decommissioning ACE VIPs• Troubleshooting TIGs on the Stingray• Configuring and troubleshooting F5 VIPsProgramming and Automation• Using Vagrant to edit yamls for Gitlab, and using jump hosts to deploy to cloud-context firewalls• Troubleshooting cloud firewall connectivity issues DNS/DHCP• Using Infoblox to assign IP addresses, and configure DNS records• Using NS1 to create zones, and DNS records

Liverpool, United Kingdom

Routing• Configuring and troubleshooting DMVPN• Adding/removing static routes on L3 switches, routers and Cisco ASAs• Troubleshooting routing issues; configuring static routes and prefix-lists for route map redistributionSwitches• Configuring/installing/troubleshooting Cisco switches• Configuring and troubleshooting H3C switches• Configuring access/voice VLANs for users• Configuring trunking on switches to allow for additional VLANsSecurity• Adding rules to the network’s firewalls (Cisco ASAs) to allow users access they required• Adding devices to ACS• Configuring TACACS+ on network devices• Setting up users for Anyconnect• Troubleshooting VPN connectivityVoice• Configuring users on CUCM and troubleshooting voice-related issues, such as extension mobility, user device profiles, hunt groups, call-pickup groups• Troubleshooting Skype-related issues such as connectivity and NTPWireless• Troubleshooting H3C APs• Setting up Meraki APs on the dashboard as well as troubleshooting connectivity issues• Configuring/troubleshooting Meraki/Cisco APs to allow for additional SSIDs Monitoring• Adding devices to SNMPc / Solarwinds• Using SNMPc/Solarwinds/Nagios to monitor devices on the network• Using Truview to monitor devices on the networkMiscellaneous• Creating and troubleshooting VIPs on Cisco ACE Loadbalancers• Using Vivantio / ServiceNow to deal with trouble tickets• Completing SOEs and raising changes via Vivantio / ServiceNow• Travelling across the UK to install and set up DMVPN sites• Creating new DHCP scopes and reserving IP addresses for devices on the networkBiggest Achievement• WAN refresh – configuring, installing and troubleshooting DMVPN – one WAN migration involving not only configuring routers to allow DMVPN connectivity but changing the routing on core devices, and ensuring the firewalls were configured to allow for this change in the way traffic was routed

Wales

Liverpool, United Kingdom

Routing• Making sure the configuration on the DMVPN routers were correct, ie, tunnel interfaces, loopback addresses, OSPF network statements, static routes• Ensuring the routers could be accessed via SSH and by using TACACS+Switches• Configuring/installing/troubleshooting Cisco switches• Configuring and troubleshooting H3C switches• Configuring access/voice VLANs for users• Configuring trunking on switches to allow for additional VLANsSecurity• Adding rules to the network’s firewalls (Cisco ASAs) to allow users access they required• Adding devices to ACS• Configuring TACACS+ on network devicesVoice• Configuring users on CUCM and troubleshooting voice-related issues, such as extension mobility, user device profiles, hunt groups, call-pickup groups• Migrating users from the old CUCM to the new CUCM – this involved communicating with each user, finding out their name in order to find out their current DN on the old CUCM, creating new DNs for each individual, as well as user device profiles, and locating where the users were on the network in order to flip them over onto the new voice VLAN. Call forwarding was also set up from old DNs to new DNs as a temporary fix whilst users advertised their new numbers. Also, new hunt groups and call-pickup groups were set upWireless• Troubleshooting H3C APs• Setting up Meraki APs on the dashboard as well as troubleshooting connectivity issuesDHCP• Creating new DHCP scopes and reserving IP addresses for devices on the networkMonitoring• Adding devices to SNMP• Using SNMP to monitor devices on the networkMiscellaneous• Using Vivantio to deal with trouble tickets• Completing SOEs and raising changes via Vivantio• Travelling across the UK to carry out site visits/site surveys

Highfield Park, Llandyrnog, Wales

• Supporting adults with autism and challenging behaviours: making sure their needs were met, and they were supervised and supported during the nights• Writing and typing up incident reports• Maintaining a safe and clean environment

Henllan Post Office & Store, Denbigh Street, Henllan

• Dealing with customer enquiries / Serving customers• Handing out pensions and benefits• Accepting cash deposits / cheque deposits• Issuing motor vehicle tax discs• Balancing the tills / Cashing up• Ordering cash / stock• Informing customers of post office products

Kwiksave, Denbigh

• Responsible for sorting out, checking, and filing the office paperwork over the weekends• Handled the money: balanced the safes; gave out change; built up tills for the following day; banked the money on weekends• Opened and closed the store• Supervised the staff, providing voids and overrides• Dealt with customer enquiries, such as refunds

Education record

CCNA Routing and Switching (2013-Current) CCNP Routing and Switching (2014-2017)(Recertifying as of 2019) CCNA Security (2015-Current)

Celta, Tefl, Pass

Bachelor Of Science (Bsc), Psychology, 3:1

A Levels

C - Psychology D - Business Studies E - General Studies

Gcses

A - Maths B - Business Studies, English Language, English Literature, French, Chemistry, Physics C - Biology, History