Michael De Paris Email & Phone Number

Raleigh, Nc, Us

Us/Remote

Publisher, Editor, Writer, Support Specialist of fiction/non-fiction storytelling and education.• Handled an average of 50 inquiries daily across multiple channels (email, phone, social media). • Provided technical support to authors and readers navigating the publisher's digital platform, resulting in a 20% increase in user engagement and reduced technical issues for clients.• Manage manuscript development and production, ensuring budget compliance and adherence to editorial standards.• Establish and maintain critical-to-quality criteria to enhance content excellence and consistency.• Coordinated 1 culturally significant project leading to its inclusion in the Library of Congress.

United Kingdom

International Tax Aggregation for digital assets.• Conducted international tax regulation and accountancy training sessions, improving client compliance and awareness.• Maintained a customer satisfaction rate of 95%.• Developed 15 technical documentation and 7 instructional guides, aiding in the effective adoption and utilization of products.• Established educational support platforms, contributing to enhanced customer satisfaction and broader service offerings.• Assisted customers in troubleshooting API connection problems with exchanges.• Oversaw 1 product licensing agreement with a North American financial service provider (Wealthsimple CA), maintaining the partnership over two consecutive years.

Raleigh-Durham-Chapel Hill Area

• Coordinated interview schedules and facilitated communication for talent and client meetings, maintaining efficient operational workflows.• Maintained exceptional customer service levels by promptly addressing and resolving client requests and inquiries at a 90% satisfaction rate.• Resolved client concerns and issues, ensuring satisfaction and continued service excellence.• Served as an intermediary among five production teams, senior management, clients, and partners to streamline project execution.

Raleigh-Durham-Chapel Hill Area

• Collaborated with researchers in provider-designed studies, emphasizing outcomes important to patients, such as quality of life and symptom management, fostering a patient-centered approach to research.• Contributed to data collection through surveys, health diaries, medical devices, and interviews, providing thorough input that enabled research teams to gather high-quality data for effective treatment strategies.• Offered constructive feedback on patient-facing materials, ensuring clarity and accessibility, which helped create a supportive environment for new participants and facilitated informed consent.• Engaged in focus groups to discuss challenges related to respiratory and autoimmune disorders, offering essential feedback that guided the development of relevant and supportive research protocols and clinical interventions.• Supported research by sharing detailed health histories of respiratory and autoimmune disorders, providing invaluable insights into symptoms and treatment responses that informed care practices and research outcomes.