With over a decade of experience providing exceptional customer support across diverse industries, I’ve honed my ability to solve complex issues, maintain client satisfaction, and develop technical resources that enhance user engagement. At Koinly, I supported a global client base by delivering solutions and training on international tax regulations for digital assets, achieving a 95% satisfaction rate. My technical acumen includes troubleshooting API issues and creating instructional guides to streamline client adoption of new technologies. In addition, I’ve worked in the literary publishing world, supporting authors and readers by offering personalized assistance and technical guidance. I’ve managed complex projects, provided technical support for authors, and played a key role in a culturally significant project that was added to the Library of Congress. My passion for combining communication and problem-solving drives me to help customers unlock the full potential of the products and services they rely on.Let's connect and explore opportunities to bring my unique blend of storytelling, community, technical and client support to your team.Alternative interest/Hobbies: reading, audio engineering, fiction writing, gardening, daily pet hikes.
8Th & Atlas Publishing
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Operations And Support Specialist | Editor8Th & Atlas PublishingRaleigh, Nc, Us
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Copywriter/Support Specialist8Th & Atlas Publishing Mar 2020 - PresentUs/RemotePublisher, Editor, Writer, Support Specialist of fiction/non-fiction storytelling and education.• Handled an average of 50 inquiries daily across multiple channels (email, phone, social media). • Provided technical support to authors and readers navigating the publisher's digital platform, resulting in a 20% increase in user engagement and reduced technical issues for clients.• Manage manuscript development and production, ensuring budget compliance and adherence to editorial standards.• Establish and maintain critical-to-quality criteria to enhance content excellence and consistency.• Coordinated 1 culturally significant project leading to its inclusion in the Library of Congress.
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Client Support Specialist/Community Support SpecialistKoinly Jan 2021 - Aug 2023United KingdomInternational Tax Aggregation for digital assets.• Conducted international tax regulation and accountancy training sessions, improving client compliance and awareness.• Maintained a customer satisfaction rate of 95%.• Developed 15 technical documentation and 7 instructional guides, aiding in the effective adoption and utilization of products.• Established educational support platforms, contributing to enhanced customer satisfaction and broader service offerings.• Assisted customers in troubleshooting API connection problems with exchanges.• Oversaw 1 product licensing agreement with a North American financial service provider (Wealthsimple CA), maintaining the partnership over two consecutive years. -
Client Support/Talent CoordinatorDls/Helium Sep 2015 - Mar 2020Raleigh-Durham-Chapel Hill Area• Coordinated interview schedules and facilitated communication for talent and client meetings, maintaining efficient operational workflows.• Maintained exceptional customer service levels by promptly addressing and resolving client requests and inquiries at a 90% satisfaction rate.• Resolved client concerns and issues, ensuring satisfaction and continued service excellence.• Served as an intermediary among five production teams, senior management, clients, and partners to streamline project execution.
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Clinical Support ContributorDuke Health Apr 2011 - Sep 2019Raleigh-Durham-Chapel Hill Area• Collaborated with researchers in provider-designed studies, emphasizing outcomes important to patients, such as quality of life and symptom management, fostering a patient-centered approach to research.• Contributed to data collection through surveys, health diaries, medical devices, and interviews, providing thorough input that enabled research teams to gather high-quality data for effective treatment strategies.• Offered constructive feedback on patient-facing materials, ensuring clarity and accessibility, which helped create a supportive environment for new participants and facilitated informed consent.• Engaged in focus groups to discuss challenges related to respiratory and autoimmune disorders, offering essential feedback that guided the development of relevant and supportive research protocols and clinical interventions.• Supported research by sharing detailed health histories of respiratory and autoimmune disorders, providing invaluable insights into symptoms and treatment responses that informed care practices and research outcomes.
Michael De Paris Education Details
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Sight SourceComputer Programming
Frequently Asked Questions about Michael De Paris
What company does Michael De Paris work for?
Michael De Paris works for 8th & Atlas Publishing
What is Michael De Paris's role at the current company?
Michael De Paris's current role is Operations and Support Specialist | Editor.
What schools did Michael De Paris attend?
Michael De Paris attended Sight Source.
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Michael de Paris
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