Michael Debrowski Email & Phone Number

Skills Systems Engineering Admin (NT 4.0, W2K Advanced Server, Windows 2003 Server, Unix/Linux, Novell Netware)Network Engineering Admin (Cisco Routers and Switches)Desktop Support (Corporate Users) & PC Repair Technician; Responsible for onsite service to Dell Customers that have warranties and 24 Hr part replacement serviceCall and schedule service times with customers and pickup parts that have been shipped overnight through FedExDeliver, replace and fix all hardware issues at customer's site

Qualxserv merged with WorldWide Tech Services

Responsible for new hire network and e-mail account configurations and disabling accounts in Active Directory (AD)Exported data from AD into Excel spreadsheets for auditing and various projectsConfigured, tested, and setup servers, routers, desktop PCs, and laptops Maintained tape backup system using Symantec Backup-Exec and a jukeboxSupported Helpdesk team with incoming calls using Track-IT softwareAssisted with several inventory management projects

Configured, tested, delivered and setup desktop PCs, laptops, Macs, projectors, audio/visual equipment, plasma monitors and kiosks Setup equipment at conventions, business offices, hotels, trade shows and district courtsTested equipment prior to delivery to clients

Inspected, tested, reconfigured and replaced hardware components of customer PCsTroubleshot hardware issues, operating systems and applicationsPerformed quality control testing of refurbished and customer PCsInspected PCs with pre-screening diagnostics for received PCs

Supported Active Directory Migration project (20K users) to W2KAssisted the Desktop Support Team in support of Corporate HQ user baseAssigned to Network Engineering team and performed variety of duties including accessing Cisco routers globally, verifying parameters, updating corporate databasesAssisted Network Engineering team in building Cisco Catalyst 6500 series switches, upgrading IOS on supervisors, verifying operational status, etcWorked with Systems Engineering and helped build servers, repair/replace servers, etc