Michael Decker Email & Phone Number

•Accurately conducts financial transactions for members •Prepares various end of day financial reports; ensures cashboxes and various ledgers are balanced •Facilitates and provides initial orientation for new members, to include recommendations of various products and services to enhance quality of life •Provides excellent customer service; professionally answers questions, inquiries, and concerns brought to our attention •Articulate/compassionate; resolves member’s complaints with diplomacy and tact •Receives and maintains knowledge of current RBFCU policies and procedures, as well as other relevant federal regulations such as the USA Patriot Act and Bank Secrecy Act •Obtains monthly training specializing in areas such as customer relations and fiduciary training for banking industry •Created guide for yearly QA Modules, which helped increase our branch's average score by 27%

Dallas/Fort Worth Area

•Applied knowledge from TCU Desk Assistant Guide in order to identify and solve problems that students had within the dorm•Used knowledge and work experiences to provide the supervisor recommendations that could help simplify and improve the desk assistants’ work processes•Assisted supervisors by completing ad hoc projects throughout the dorm•Participated in meetings with supervisors where we would identify problems in the work process and propose solutions that would fix them•Gathered, stored, and managed database of residents’ information•Assisted supervisors by identifying problems within the dorm, and then solving or reporting them in a timely matter

Dallas/Fort Worth Area

•Used product knowledge in order to make optimal recommendations and provide solutions in a timely manner to customer questions•Assisted supervisors in completing ad hoc projects in order to improve the organizational structure of the products within our division•Applied standard organizational techniques in order to complete daily zoning tasks•Consistently recognized by customers for excellent assistance•Effectively communicated pertinent information to supervisor and staff during and after shifts in order to streamline the work process for the following shift•Assisted managers with inventory management and dedicated extra hours, consistently staying until project completion

New Braunfels

•Used product knowledge in order to make optimal recommendations and provide solutions in a timely manner to customer questions•Informed managers and staff during and after shifts about important information that would help out following shifts•Analyzed cash count after shift to identify discrepancies between the cash value and register value; consistently managed register error free•Responsible for maintaining an accurate cash flow between retail and customers•Administered organizational and management techniques that assisted in the completion of daily projects•Received consistent positive customer service reviews•Completed various projects assigned by managers that improved the organization of stores throughout the park• Utilized park and local knowledge to solve guest issues and make relevant recommendations