Michael Deleon Email & Phone Number

United States

Baton Rouge, Louisiana Area

• Work with clients and other project stakeholders to understand needs and deliver products and/or services that meet client needs and enhance client satisfaction.• Identify and document issues and risks, offer realistic recommendations and alternatives that if approved achieve desired corporate and client results.• Analyze current & target system functional requirements; identify & resolve gaps and propose solutions to address issues.• Research a variety of topics in support of the product management function, including customer requirements, feature requirements, regulatory requirements and similar topics.• Work with developers to troubleshoot bugs, feature requests and coding requirements and limitations related to improving the company’s products.• Works with cross functional teams to translate customer needs and technology directions into product definitions.• Review current repository of feature requests and product enhancement ideas to help coalesce and organize these into manageable development tasks.• Communicate with customers and prospective customers to identify needs and assist in translating those to business requirements.• All other duties as assigned. • Comply with all MeridianLink Information Security Policies.• Complete all security training, read ongoing security-related communications and acknowledge understanding of such communications as requested by Management • Complete compliance and regulatory training as requested by Management.• Immediately Report to Information Security any known or suspected leakage of confidential information belonging to a MeridianLink customer or MeridianLink.

Baton Rouge, Louisiana Area

• Work with clients and other project stakeholders to understand needs and deliver products and/or services that meet client needs and enhance client satisfaction.• Identify and document issues and risks, offer realistic recommendations and alternatives that if approved achieve desired corporate and client results.• Analyze current & target system functional requirements; identify & resolve gaps and propose solutions to address issues.• Research a variety of topics in support of the product management function, including customer requirements, feature requirements, regulatory requirements and similar topics.• Work with developers to troubleshoot bugs, feature requests and coding requirements and limitations related to improving the company’s products.• Works with cross functional teams to translate customer needs and technology directions into product definitions.• Review current repository of feature requests and product enhancement ideas to help coalesce and organize these into manageable development tasks.• Communicate with customers and prospective customers to identify needs and assist in translating those to business requirements.• All other duties as assigned. • Comply with all CRIF Information Security Policies.• Complete all security training, read ongoing security-related communications and acknowledge understanding of such communications as requested by Management • Complete compliance and regulatory training as requested by Management.• Immediately Report to Information Security any known or suspected leakage of confidential information belonging to a CRIF customer or CRIF.

Provide support and mentoring for coworkers in the Technical Support department. Be able to train new Technical Support personnel as needed. Keep communication current between Technical Support, Data Center and customers. Ensure the end user is contacted for follow up and resolution of their problem. Assist in the development of the knowledge base for support. Participate, document and monitor bug resolution by finding workaround solutions for potential bugs in progress, assist in ensuring thorough bug and software testing. Log all relevant bug information into bug reporting software. Keep department and Technical Support Manager informed of updates on bug testing and resolution. Participate as a team or project leader as designated by the Technical Support Manager in group projects. Keep the Technical Support Manager informed of daily call load, escalated issues, project progress, and highlights of customer contacts vie email and reports