Michael Deng Email & Phone Number

Sanya, Hainan, China

BURBERRY (🇬🇧) / Est.1856 ; British luxury fashion house🧥 08/23 - Present, 三亚中免海棠湾免税城 (三亚Sanya, 海南Hainan)■ In 2023, our team successfully achieved a 35.7% growth in sales compared to the same period last year. This accomplishment was attributed to the dedication of all our Burberry team members and the company's effective sales strategies. Through precise market analysis and insights into customer demands, we successfully launched multiple top-selling products.■ We rebuilt our team, emphasizing the development of employees' professional skills and fostering teamwork. Through regular training sessions and team activities, we enhanced our staff's business capabilities and service quality.■ We established a robust and comprehensive CRM system, coupled with a follow-up mechanism. By maintaining regular communication with customers to understand their needs and feedback, our team promptly adjusted product and service strategies, leading to improved customer satisfaction. Furthermore, by organizing member events and loyalty programs like point redemption, we bolstered customer loyalty and engagement.■ Collaborating closely with our buying team and brand partners, we optimized our product pricing strategies, and promotional activities.■ Our focus remains on maintaining and enhancing customer relationships, achieving sales targets, team building and training outcomes, and shaping and promoting our brand image.■ We have been recognized as the No.1 "Top Global Sales Performance" store for four consecutive years (20-21/21-22/22-23/23-24)

Shenzhen, Guangdong, China

Christian Dior (🇫🇷) / Est.1946 ; French fashion house / luxury retail👜 01/21 - 12/22, 罗湖万象城(MixC)迪奥 (深圳 Shenzhen, 广东Guangdong)■ Effectively led a team of 18 members in the luxury handbag category, small leather goods, and accessories department to achieve an average monthly sales volume of ¥15-20 million at the flagship store, which operates at a scale with an average sales volume of ¥35-40 million.■ Oversaw all aspects of store operations, including inventory management, visual merchandising, and customer service, to ensure a seamless customer experience. Trained and supervised the team to exceed sales goals and maintain a high level of customer satisfaction. ■ Collaborated with other departments and teams to execute successful marketing and promotional campaigns, resulting in increased foot traffic and sales. ■ Oversaw the planning and execution of events and promotions that supported the sales and marketing strategies for the handbag category, small leather goods, and accessories.■ Reduced customer complaints by 50% or more by implementing a new customer service training program.■ Leadership: Able to lead and motivate teams towards achieving goals.■ Problem Solving: Able to identify and solve complex problems through critical thinking and analysis.■ Conflict Resolution: Skilled in mediating conflicts and resolving issues in a constructive and collaborative manner.■ Coaching: Able to provide feedback and coaching to team members to support their development.■ Frequently attended multiple events and shows including fashion shows, product launches, and VIP parties.■ Interacted with top elite clients, including high net worth individuals, celebrities, and industry executives.■ Maintained a thorough understanding of industry trends and competitor activities, using this knowledge to inform sales strategies and drive business.■ Non-Compete Clauses and Agreements: 1/1/23 - 6/30/23

City Of Dreams (Cod) 新濠天地, Macau

Louis Vuitton (🇫🇷) / Est.1854 ; French fashion house / luxury retail🧳 08/18 - 07/20, Louis Vuitton (City of Dreams, MACAU)■ Surpassed overall (YTD) sales of 2018 in Men's Universe by 15% in 2019■ Surpassed overall (YTD) sales of 2018 in total turnover by 9% in 2019■ Managed an 8-member team and 20 staff for store operations■ Delegated work assignments and prioritized tasks.■ Solved problems, handled escalated issues and mitigated risks.■ Initiated training sessions and coached employees to develop effective staff.■ Oversaw daily workloads and workflow for smooth operations.■ Studied competitors to understand different strategies and gain important advantages.■ Supported and mentored team members to promote collaboration and improve collective expertise.■ Skilled in analyzing data and market trends to develop and implement effective strategies.

Venetian (Cotai), Macau

PULL&BEAR (🇪🇸) / Est.1991 ; Fashion/Retail🐻 08/15 – 07/18 P&B (Venetian the Grand Canal Shoppes, MACAU)■ Managed the team and reduced inventory shrinkage from 4.5% to 0.29% (May-Sep,2016)■ Shortened the sales gap from -16% to -3% within a year (2016), which increased +13% in total ■ Successfully applied the principles of retail selling techniques to meet brand standards.■ Complied and carried out the company rules step by step to improve our sales and teamwork. ■ Transformed the entire stockroom into a functional workplace for replenishment.■ Provided customers with dressing advice, styling tips, and product knowledge.■ Developed an understanding of brand management and cooperation.■ Managed 15 staff (the number of staff may vary based on the size of a store).

Taipei City, Taiwan

Gap Inc. (🇺🇸) / Est.1969 ; Fashion/Retail🦅 07/14 – 08/15 GAP (Dayeh Takashimaya Store, TAIPEI)■ Participated the build-up of Dayeh Gap store and its grand opening.■ Successfully applied the principles of retail selling techniques to meet brand standards.■ Provided customers with dressing advice, styling tips, and product knowledge.■ Developed an understanding of brand management and teamwork.■ Consistently contributed sales pitches at the meetings.■ Managed the shop for periods of time when the store manager was not at work.■ Managed 15 to 25 staff (the number of staff may vary based on the size of a store).■ Inventory stocks were well-managed and were under control.■ Resolved customer complaints.

Taipei City, Taiwan

UNIQLO Co.,Ltd. (🇯🇵) 株式会社ユニクロ/ Est.1949 ; Fashion/Retail👑 03/14 – 07/14 UNIQLO (西門店 Ximen Store, TAIPEI)👑 03/13 – 03/14 UNIQLO (微風廣場 Breeze Center, TAIPEI)👑 07/12 – 03/13 UNIQLO (明曜百貨 Ming-Yao Flagship Store, TAIPEI)■ Awarded as "The Best Sales Associate of the Year" in Breeze Center (2013). ■ Resolved customer complaints.■ Successfully applied the principles of retail selling techniques to meet brand standards.■ Maintained brand-merchandising standards.■ Participated the NEO (New Employee Orientation) as Teaching Assistant.■ Received many positive feedbacks and encouragements from customers.■ Managed the shop for periods of time when the manager was not at work. ■ Appointed to train new staff.

Interdisciplinary Studies (Ba), Business/Communication

Phoenix, Arizona

Norwalk, Connecticut