Michael Dick Email & Phone Number

Michael is an energetic leader with over 20 years management experience and over 25 years between retail and contact centers with exposure to Sales, Service, Support and Technology Roles.Systematic, and energetic, Michael enjoys developing staff's potential and leading his groups through to success. Michael has held positions and worked with almost every aspect of call centre business and utilizes this knowledge on all of his projects and work. He enjoys projects with no easy solution and collaborating with holistic and like-minded leaders.Michael's expertise extends from creating highly effective teams and sales cultures, Staff Management and Human Resourcing, Interviewing and Hiring, Analysis, Metrics and Measures, Call Routing and IVR Telephony , Scheduling, Forecasting, Capacity planning, Business Continuity, Scorecards, Project and cost management , Vendor relations, ITIL and Change Management essentials. These skills and attitudes have enabled a successful career and track record of numerous successful implementations, process improvements and the success of the groups and teams Michael has worked with and for.Specialties: Verint, Aspect, Cisco ICM, eWFM Scheduling, Microsoft Office, Database, Querying and Query Building, Graphic design.

Listed skills include Call Centers, Management, Ivr, Cisco Technologies, and 28 others.

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  Saint Mary'S University